Priya Rai

Priya Rai Career Summary I carry 4.5 years of overall experience in the domain of process outsourcing in Service Delivery. I am seeking for a challenging position, where my skills and experience will contribute significantly to the future growth, profitability and improvement of the organization. Professional Experience – GENPACT (August 2012 - May 2013) Process Associate Managing inbound/Outbound collection calls. Ensure completion of all customer related queries. Resolution of escalated customer issue. Retaining customers by ensuring quick and accurate service. ENCORE CAPITAL GROUP (June 2013 - August 2014) Accounts Manager Handling Third Party Collection Calls, Escalated cases (financial) and providing solved cases to the consumers. Mentoring new joiners & up skilling them by keeping them posted with all the various processes being followed & the regular updates being announced. Ensure completion of all cases related queries. Retaining client by quick and accurate service. Resolution of escalated consumer issues. Handling fast & accurate, real time collection solutions. Achievements at Encore Capital Group Was awarded Best Trainee in the batch Was awarded as Quality Champ Award for being 100% complaint OPK INFOTECH (May 2017 – June 2018) Awarded Best Performer New Joinee. Worked with immigration process – Inbound calls for interested candidate, checking their educational and professional profile, analysing and forwarding the same to RCIC. Shuttl (July 2018 – Present) Working with blended process in Customer Care Department ( Handling all the escalation calls, chat and emails ) Outsourced to IO-Digital in the month of Feb-19 Got promoted as Quality Analyst in the month of May 2019 Training and coaching of new joiners Monitoring calls, chats and emails Making sure that customer feedback is considered Assess agent performance Technological responsibilities Competitor call center analysis Design evaluation programs Educational Qualification BCA Graduate Aug 2008 — June 2011 Institute Of Management Studies Character Traits Willingness to listen and learn Good Interpersonal skills. Maintaining good rapport with the customers and management I possess the ability to work long hours and cope well under stressful situations. I am Innovative, quick learner and a smart worker. Flexibility Adaptability Personal Information Name : Priya Rai Father’s Name: B.R.Rai Date of Birth: 16th Aug 1990 Hobbies : Dancing, Listening to Music, Travelling Languages Known: English, Hindi Marital Status : Married Languages Known : English, Hindi Address Current address: K-1205 Godrej Summit Sector- 104 Gurgaon, Gurgaon-122002 Permanent address: V.P.O- Sinola, Malsi Mussoorie Rd, Dehradun, U.K- 248001 Mobile:-(Mobile) Email:-