Priya Nayar

RESUME Priya Nayar E-mail:-MCA Mobile: - Objective: To be associated with a progressive organization that gives scope to apply my knowledge and skills to be part of a team dynamically works towards the growth of the organization. Professional Experience: Company Name: Fortira Software India Pvt. Ltd.(Hyderabad,Telangana) (Designation: Sr. Process Executive Duration: Aug’2018 – Jan’2020 Roles & Responsibilities: Resolving the customer queries through e-mail Providing the needed information and solution about the plans related to mobile product and services – prepaid and postpaid. Dealing with the queries about fixed product and services which includes broadband, entertainment plans like Netflix, YouTube etc. Maintaining and monitoring the database for customers. Handling the queries related to value-added services and accessories which includes international roaming etc. Helping the customers on first priority in emergency scenarios like loss or theft of device, accidental repairs and helping them for claims. Assisting the customers with the information related to additional accessories like headphones, case covers etc. Editing the final reports in MS-Excel. Escalating queries to the concern department when needed. Company Name: Cmxperts. (Pathankot, Punjab) Designation: Telecaller Duration: Apr’2014 – Mar’2016 Roles & Responsibilities: Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Company Name: Victoria International School, (Mukerian, Punjab) Designation: Teacher Duration: July’2011 – Mar’2014 Roles & Responsibilities: Handling the classes from 5th to 9th standard Teaching subjects – Computer, EVS (Environmental Science) Taking the lab sessions about the covered topics during the theory classes Conducting the exams for the students after finishing their course Sending and submitting the answers page to the main branch for corrections Place: Date: (Priya Nayar) .github-https://github.com/Priyapython123/Ppy