Priscilla Macaulay

Helping businesses streamline support, grow online, and stay organized with tech-powered virtual assistance.

Hello, I’m Priscilla Macaulay, a Virtual Assistant, Customer Support Specialist, and Social Media Manager with 4+ years of experience helping businesses deliver outstanding customer experiences and grow their online presence.

I specialize in customer service, social media content management, and virtual assistance — providing reliable support that keeps operations running smoothly and customers happy. My focus is always on clear communication, problem-solving, and delivering fast, effective results.

💬 Customer Support Expertise:

Proficient in CRM tools like Zendesk, HubSpot, Ontraport, Freshdesk, Tawk.to, and Intercom — handling inquiries, resolving issues, and improving customer satisfaction and retention.

📱 Social Media & Content Creation:

Skilled in Canva, Adobe Suite, Premiere Pro, CapCut, and blog content writing. I create engaging posts, manage communities, and plan content calendars that boost brand visibility and audience engagement.

🤖 Tech & AI Tools:

Experienced in leveraging ChatGPT, Grok, Deepseek, Perplexity, Gemini, and automation systems to streamline workflows, enhance productivity, and support business goals.

I’ve also supported sales teams in managing leads, closing deals, and maintaining strong client relationships — helping businesses scale efficiently and confidently.

If you’re looking for a reliable, creative, and tech-savvy professional to handle your customer communication, social media, or admin tasks, let’s connect! I’m passionate about making your business run better, smarter, and with a personal touch.