Priscilla Macaulay

I'm Priscilla Macaulay, a versatile professional with expertise in customer service and social media content management. I am known for delivering exceptional service experiences and driving customer satisfaction through strategic communication, problem-solving, and a customer-centric approach.  

In addition to my extensive customer support, I specialize in social media management, blog post creation, content creation and scheduling. I excel in crafting engaging content, managing online communities, and using digital tools to enhance brand visibility and engagement. My creative and organizational skills allow me to design and execute impactful campaigns, ensuring content aligns with organizational goals and resonates with target audiences.  

With proficiency in CRM tools like Ontraport, Tawk.I O, FreshDesk, Intercom, Zendesk, Premier Pro, Adobe Suites, Use of LLM's ( Chatgpt,Grok,Deepseek,Perplexity, Gemini etc) and HubSpot, I effectively handle diverse customer inquiries, streamline processes, and implement solutions that drive retention and loyalty

My experience also includes supporting sales teams to close deals and maintain strong client relationships.  

Whether it’s improving service quality, achieving high customer retention rates, or delivering captivating digital content, I am committed to excellence. Let’s connect to explore how my diverse skill set can contribute to the success of your organization.