Priscilla Jechukwu

OGECHUKWU PRISCILLA JECHUKWU Virtual Assistant | Customer Support Specialist PROFILE Results-driven Virtual Assistant and Customer Support Specialist with over two years of experience supporting remote businesses. Skilled in managing high-volume customer interactions, handling inquiries across multiple platforms, and maintaining organized administrative systems. Proficient in CRM tools, WhatsApp Business, Instagram, and Google Sheets. Known for delivering fast response times, improving customer satisfaction, and maintaining efficiency in fast-paced remote environments. PROFESSIONAL EXPERIENCE Virtual Assistant – Nuella’s Apparel 03/2024 – 02/2026 | Remote • Managed 40–70 customer interactions daily via WhatsApp Business, Instagram, and email. • Responded promptly to inquiries, improving engagement and customer satisfaction. • Processed orders and followed up with customers to ensure smooth transactions. • Used CRM tools to track customer interactions and maintain accurate records. • Maintained and updated order and customer data using Google Sheets. • Supported daily administrative operations to ensure business efficiency. EDUCATION University of Port Harcourt, Rivers State, Nigeria SKILLS Virtual Assistant: Email & inbox management, scheduling, data entry, admin support Customer Support: Customer service, complaint resolution, order processing, CRM tools Tools: WhatsApp Business, Instagram, Google Sheets, CRM systems Core: Communication, multitasking, time management, attention to detail, problem-solving CERTIFICATIONS Digital Witch Virtual Assistant Certification REFERENCES Available on request