Priscilla Agbonighale

- PRISCILLA AGBONIGHALE IGBAEKEMEN -Lagos, Nigeria PROFESSIONAL SUMMARY Result-driven Marketing and Lead Generation Specialist with 4+ years of experience in Customer Support, Business Development, and Sales, including 3+ years in marketing. Proven expertise in Lead generation, CRM management, and optimizing marketing campaigns to meet organizational goals. Adept at securing qualified leads, providing first-level client support, and collaborating with Sales teams to ensure smooth handovers and drive revenue growth. Exceptional organizational, problem-solving, and communication skills, combined with a strong ability to multitask, enhance productivity, and deliver measurable results. Seeking to leverage my expertise in a dynamic Real estate organization to contribute to business growth. SKILLS AND COMPETENCE • • • • Lead generation & prospecting Marketing campaign optimization Appointment scheduling and follow-up. Problem solving & Process improvement. • • • • CRM (Zoho & Hubspot) AI tools for workflow automation. Collaboration & teamwork Calendar Management & Organization • • • • Cold calling & Email marketing. Excellent English communication (verbal and oral) Market research & Analysis Time management & Multitasking WORK HISTORY 05/2023 to 07/2024 Business Development Manager, MODUSLIGHTS TECH, Remote, USA • • • • • 02/2023 to 04/2023 Generated over 1,000 leads and utilized tools like Snov and LinkedIn Sales Navigator to secure qualified prospects. Managed and updated CRM systems (Zoho), ensuring seamless collaboration with the sales team. Designed and implemented email sequences, leading to increased lead conversions. Conducted thorough market research to identify high-value opportunities in tech industries. Collaborated in campaign discussions to optimize strategies for lead generation and client engagement. Customer Acquisition, SKILLEDUP LIFE, Remote, United Kingdom • • • • Leveraged tools like Apollo.io and Leadscrape to identify and engage over 100 qualified leads. Utilized CRM systems (HubSpot) to maintain accurate records and streamline follow-ups. Successfully set appointments with potential clients, contributing to the company’s acquisition goals. Supported marketing initiatives and collaborated on strategies to optimize campaign performance. 04/2019 to 10/2022 Realtor & Affiliate Marketing, DGBOSCO CONCEPTS, Lagos, Nigeria • • • • 10/2022 to 02/2023 Customer Support, SKILLEDUP LIFE, Remote, United Kingdom • • • 07/2017 to 04/2019 Delivered exceptional customer service through live chats, emails, and ticketing systems. Optimized volunteer profiles, improving their visibility and job application success rates. Collaborated on process improvements, enhancing efficiency and client satisfaction. Cash Officer, United Bank for Africa, Lagos, Nigeria • • • 01/2014 to 07/2017 Prospected and marketed real estate properties to clients, generating steady new leads. Conducted property inspections and provided tailored advice to match client budgets and preferences. Maintained up-to-date client records, ensuring accurate CRM data for follow-ups and campaign targeting. Collaborated with team members to exceed monthly sales and marketing goals. Supervised the branch’s Cash and Teller unit. Increased team member productivity by 20%, and reduced TAT for deliverables by streamlining processes. Increased income earned from bill payments by 10%. Acted as Branch Operation Manager on several occasions. Customer Service Officer, United Bank for Africa, Lagos, Nigeria • • • • • • Delivered excellent customer service by listening attentively to customer complaints and resolving them timely. Cross-sold and upsold products to customers to suit their banking needs. Improved and streamlined processes that ensured maximum productivity and increased income. Collaborated with the Sales team to meet and surpass the branch’s target monthly and annually. Regained aggrieved customers’ trust in the brand by innovatively solving issues. Converted other bank clients. EDUCATION BSc, Sociology, Ambrose Alli University, Ekpoma, Edo state. TRAINING AND CERTIFICATIONS Creating Positive Conversation with Challenging Customers, LinkedIn, 2022 Customer Service: Problem-solving and Troubleshooting, LinkedIn, 2022 IT Support Fundamentals, Coursera, In view