Prisces Joy De Vera

I have work in single company as a customer service representative for more than 2 years. I have handled various accounts such as AT&T (which is a telecommunications company in US) as customer service representative in combined billing department and also a technical support for mobility services , GoDaddy (publicly traded Internet domain registrar and web hosting company in US) as technical support as well, and Conifer Health (healthcare business solutions organization) as healthcare collections representative. I went thru a lot of training and that's why I have learn a lot of new skills such as using and navigating various web hosting software, setting up of websites, use of Microsoft 365, fixing technical problems of different devices, navigating and using various system for CRM and DOS base system, and lastly foundations of being a good customer service representative. During my stay in AT&T, I have handled sales as well. So I do know how and when to pitch a sale during a call. Being a in the industry of customer service have taught me a lot as well, its not just a simple job that you just need to resolve their concern by the end of the call, but rather how you build connection with them during the call. Each and every call is different from one another, different customers, and different emotions. For me, customer service is putting yourself on your customer situation and understanding their emotions for them to give you their trust, in that way you can resolve their concern in ways you can and also in a way that can satisfy them. I can proudly say that I have what it takes to be considered as a best customer representative.