Prisca Iwuoha

Client-focused Customer Support Specialist with over 5 years of experience across SaaS, EduTech, Security, and Travel. Skilled in managing high ticket volumes through chat, email, and phone while maintaining top-tier SLA and CSAT scores. Proficient in CRM tools like HubSpot, Zendesk, and Salesforce with strengths in empathy, de-escalation, and retention. Adept at collaborating across teams to improve processes, enhance customer satisfaction, and build long-term relationships. Known for professionalism, clear communication, and a commitment to delivering exceptional customer experiences.