PRINCY RAI
G-2 Airport Appt.,
32, J. R. Dhar Road
Kolkata-
Email:- Contact me@: -/-
Career Objective:
To be associated with an Organization, which offer challenges and provide an opportunity for upward mobility and increased responsibility based upon merit and performance.
Career Summary:
30th April’13 to 31st January’14 with Centum Learning as Deputy Manager –EBS for Samsung Mobiles
Jobs Undertaken:
Training the SPCs, FOS, RSO and AMs and ABMs on the new launch product for the month
Conducting the soft skill trainings based on the SDPs by the organization
Travelling to the HUBs in the Training Circle to conduct the trainings
Coordinating with hotels for bookings and infrastructure
Analysis of feedback score shared by the participants
Filling of all training documents
Publishing the monthly Training MIS and reports
Coordinating with the Circle ND for invoice and payment clearances
1st March'12 to 30th April’13 with Trainsmart Learning Solutions Pvt Ltd as Asst Manager Training East for Samsung Mobiles
Jobs Undertaken:
Training the SPCs, FOS, RSO and AMs and ABMs on the new launch product for the month
Conducting the soft skill trainings based on the SDPs by the organization
Travelling to the HUBs in the Training Circle to conduct the trainings
Coordinating with hotels for bookings and infrastructure
Analysis of feedback score shared by the participants
Filling of all training documents
Publishing the monthly Training MIS and reports
Coordinating with the Circle ND for invoice and payment clearances
19th June ‘10 to 31st December'11 with Next Link Pvt Ltd as client trainer for Viom Networks
Jobs Undertaken:
Training the employees on the applications, tarantula& LMS
Conducting the soft skill trainings based on the SDPs by the organization
Travelling to the circles in the HUB to conduct the behavioral trainings
Coordinating with circle HR in arranging the Training Infrastructure
Analysis of feedback score shared by the participants
Filling of all training documents
Planning the training calendar and infrastructure based on the Assigned Training Budget
Maintenance of training material stock reports and order fresh stocks as per requirement in different circles.
Doing the TNA of the Hub and planning the SDP calendar
Publishing the monthly Training MIS and reports
April'2009 to June'2010 with Onus Management Services Private Limited as the Center Manager
Jobs Undertaken:
Hiring of New employees as per requirement
Providing/ arranging for their proper training to make them well equipped to handle Customer queries and meet sales target
Quality Monitoring to avoid fake sales
Coordinating with client FOS to close the sales
Making Salary for all employees and processing the same through bank transfer
Coordinating with Admin and Housekeeping to maintain office maintenance stock.
Planning and operating with in the OPEX limit assigned to generate profits.
August'08 to April '2009 with Conflux Teleservices Pvt Ltd. as Trainer
Jobs Undertaken:
Training the new recruits
Planning and conducting refreshers to improve the Quality of performance.
Organizing routine evaluations for team leaders, QA and executives along with necessary recommendations.
Preparing SR reports and give feedback and training to improve the %age.
Preparing the Training Agenda, Plan and Calendar
December'07 to July'08 with First Source Solutions as Customer Service Advisory
Jobs Undertaken:
Data handling.
Up-selling and cross-selling Fixed Deposit & Savings Account to NRIs.
Consulting and advising customers with important investment decisions and money saving techniques
February'07 to December'07 with Aegis BPO Services Ltd. As Customer Care Officer
Jobs Undertaken:
Answering calls and providing resolution to the customers based on their queries.
Maintaining productivity as well as quality targets provided by the Team Leader.
Escalating pending issues to the team leaders for the customer satisfaction.
Keeping updated with the newly launched Products & Services.
Academics and Skills:-
Academic Qualifications:
Passed Class XII from CBSE, Science Stream with & 73.6%
Passed Class X from CBSE with 84.4%
Professional Qualifications:
Passed BBA from ISBM kolkata affiliated from Punjab Technical University
Areas of specialization: - Human Resource (Major) Marketing (Minor)
Internal Project: - Project on Qulaity of work life and level of Job Satisfaction amongst banking professionals.
External Project: - Project on Social security and Welfare Schemes at Airports Authority of India
Key skills
I firmly believe that I possess well communication skills, a strong negotiation power and also a creative mind, which has a logical and analytical point of view.
Professional Skills:
Ms-office-(Excel, word, power point, visio, one note)
Internet
CRM Handling
Database Management
Languages Known:
English, Hindi, Bengali
Hobbies:
Cooking, Reading
AWARDS AND ACHIEVEMENTS:
Won the best Customer Care Executive in Aegis, Kolkata for the year-.
Won the Rewards and Recognition Certificate for Highest Lead Conversion from ICICI Bank, NRI Services
Declaration:
I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.
Date: -
Place: -
Princy Rai
