Princy Aghaw

Princy Aghaw Email:-/- Profile: Business Management Professional Career Objective: My Strengths Areas of Interest: Operations/ Business Development-Sales & Marketing/Image Consulting/ Sales Training /Human resources WORK EXPERIENCE Advanced Hair Studios Studio Head –West (Maharashtra & Goa) Mar 2017  Managing & Growing Revenue through Sales & Retention.  Heading Maharashtra & Goa for Sales & BD.  Generating Revenue By tapping the HNI Clientele, across the state & Western India.  Created and lead strategic sales and marketing activities -Devising & implementing strategies to boost the Sales Through Branding & Marketing activities that involved Tie ups with Corporates – Pan India.  Designed new strategies for the Company to increase revenue Pan India for its Products & Retention of Clientele with Long term parameters.  Strong aesthetics inclination to generate the satisfactory Clientele resulting in high customer service standards, maintained with a customer centric approach  Lead, coached and developed a strong team of sales professionals  Established robust budget and financial plans.  Optimized on ROI on all sales and marketing related investments.  Achieving sales volume targets and ensuring portfolio growth per distribution channel.  Developed clear retail strategies to support business objectives.  Managed complex sales and customer accounts. Tech Mahindra Business Services (Apr 2014-Jan 2017) 3 Global services – Customer Relations & Retentions      Client interactions/on job training /training teams for sales & retentions Driving sales & achieving NPS targets through team performance/motivating teams to achieve the targets & customer satisfaction Transition & Management of outsourced Projects. Lead, coached and developed a strong team of sales professionals. Experienced & Coached in developing, implementing and leading sales strategies. ROSH Consultants Pvt. Ltd. -BD, Sourcing & Planning- Asst. to the Director Manager Ops (Sales & Business Development) Pune (Jan 2008-feb2014) Projects handled:-Expedia travels-Sales & Business Development Country Club, Mumbai-Client Operation (Sales &BD)  Transition of Projects, while outsourcing to the Indian Market, Tactfully Managing change in a highly regulated, culturally diverse and fast-paced environment.  Interaction with the overseas clients, & delivering the results by the team performance  Generating revenue-Obtaining business by business development to achieve the goals of the company thus increase the profit output.  Training the team members in Technical, administrative and Managerial abilities to make them achieve month on month targets & ensuring associates are up to date with product knowledge.  Conducting Assessments for the Sales Managers & associates, judging training product knowledge needs and implementing improvement exercises.  Promoting a 100% commitment to provide the best possible experience for our clients by maintaining high Standards set by the company.  Developing and maintaining a motivational working environment within the department.  Ensuring all the client relating issues & queries have been resolved to the customer satisfaction, well within the company guidelines.  Generating revenue thru B2B clients interaction & sales WIPRO BPO, New Delhi, India Nov 2004-dec 2007 Team leader-American Online- Escalation & retention Job Description  Mentoring, counseling and motivating the agents to provide excellent service and achieve the targets  Training the new batches for the pre process and post process training  Handling call escalations for the complaints, which customers have for the Aol and resolving the issues  Design, develop and upgrade content for process training. Conducting Assessments for the agents, judging training needs and implementing improvement exercises.  Specializing in different voice and accent training programs Hero Mind mines, New Delhi TRAINING Nov2003-Oct 2004 Corporate Sales Trainer Job Description  To train Managers & agents for neutralization of their accent, understanding various accents, explaining client behavior, soft skills , Communications training.  Imparting Sales Training  Boosting up confidence, as trained batch of fresher level,  Design, develop and upgrade content for voice training.  Reinforcement and strengthening of representatives' verbalization skills  Training agents to cold calling & sales (B2C)  Working with the branch associates to assure the optimum performance and delivering results to attain the key areas that are Sales & Marketing, Business development, customer services, revenue generations & growth of associates. Convergys, Gurgaon, Delhi Voice & Accent Trainer- Aug 2003-Oct 2003 Executive & Quality Analyst- Apr 2002-Aug 2003 Job Description  Interacting with int. Clients and understanding their QA requirements and meeting the parameters  Mentoring, counseling and motivating the agents to provide excellent Customer service and achieve the targets  Familiarize the team with the customer needs.  Enhance call handling skills and maintain quality control. EDUCATION Bachelor of Arts (English Hons) 2012 Loreto Convent, New Delhi May 2001 (Higher Secondary) Indian School Certificate (ISC) Examination TECHNICAL SKILLS Languages: Java Script, Macromedia Dream Weaver Front End: Visual Basic, HTML Microsoft: MS-DOS, MS Windows, MS Word, MS Excel, MS Power Point PERSONAL DETAILS Date of Birth: 10 September, 1983