Princewill Mgbaji
Technical Support Engineer | Windows | Linux | Cloud
I am exceptionally well-versed in supporting the acquisition of hardware and software, along with effectively responding
to and resolving support requests via different channels. Highly skilled in troubleshooting and resolving complex
information technology problems by performing technical root cause analysis and providing viable solutions through
research making
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Lagos, Nigeria
WORK EXPERIENCE
linkedin.com/in/princewill-chiedozie-mgbaji-
SKILLS
Technical Support Engineer - L2
Tek Experts
System Engineering
09/2019 - Present,
Lagos, Nigeria
Technical Support
Python Programming
Research
Customer Support
Achievements/Tasks
Act as the primary technical contact, deliver advanced technical
troubleshooting and problem-solving solutions for corporate customers
including, issues escalated to the highest level of management
Collaborate on cross-team and cross-product technical issues by working with
colleagues from other teams as needed to resolve customer problems
Manage critical issues by setting customer expectations, devise and
implement action plans and professionally communicate to all parties involved
Administrative Assistant / IT Support Engineer
CEFTER - Benue State University
12/2016 - 10/2017,
IT Support
Offfice 365
Kusto Query
Microsoft Azure
ARM Template
CERTIFICATES
Microsoft Certified: Azure Fundamentals
(10/2020 - Present)
Benue, Nigeria
Achievements/Tasks
Provide general administrative and clerical support including mailing,
scanning, and copying to the management. Schedule and coordinate meetings,
appointments, and travel arrangements for Managers.
LANGUAGES
Maintain office supplies Configuring hardware and software Setting up
peripherals such as printers, projectors, routers, etc. Repairing computer
peripherals Providing daily support for computer network users.
Full Professional Proficiency
English
French
Elementary Proficiency
IT Support (Intern)
FrieslandCampina WAMCO
06/2013 - 02/2014,
Lagos, Nigeria
INTERESTS
Achievements/Tasks
Monitor and maintain computer systems and networks.
Installing and configuring computer hardware, software, systems, networks,
printers, etc
Diagnosing hardware and software faults Solve technical and applications
problems, either over the phone or in person
Enhance office IT system through appropriate upgrades and advise
Operations Unit on change and improvements required
EDUCATION
Higher Diploma in Computer Engineering
Yaba College of Technology
06/2014 - 04/2016,
Courses
Thesis - Realtime E-learning system
Project - Laptop USB powered
Speaker
Cloud
Robotics
office365
Programming
Technology
DevOps
Football
Gaming
Troubleshooting
JSON
