Princess Samantha San Agustin

 PRINCESS SAMANTHA SAN AGUSTIN 78 E. Gomez St., Kaingin Bacoor Cavite 4102 Viber:- Email and skype id:- EXPERIENCE Technical Support Agent Nextlink September 2023 - October 16, 2024 Taking inbound and outbound calls assist customer with their internet problems. Answers email and checks if customers lines are having issues connecting to their internet. Tier 3 Senior Agent Customer Support Agent T-MobileI QOR Philippines July 2023 - Sept 2023 Taking inbound calls assisting customer with their bill, upgrade plan, process payment and internet issues. Escalation Agent Dec 1, 2022– June 19, 2023 Hinduja Global Solutions Responds to and manages complaints and escalations from clients and customers. Handling problem tickets and providing feedback to upper management regarding customer issues. Fraud Analyst Nov 8, 2021- Mar 31,2022 Concentrix Calling clients to confirm the transactions that were made that day. Customer Service Representative Nov. 23, 2020 -Feb 28, 2021 Inspiro Phils, Taking inbound calls for customers ordering flowers and answering queries. Customer Service Representative Sept 11 2Dec 10,2020 Iqor Phils., Taking inbound calls and assisting customers with their bills, upgrade and cancelling accounts. CLIENT SERVICE MANAGER (REMOTE) KRISANTA ENTERPRISE LLC April 28, 2018 – Feb 2019 Do cold calling and look for prospect clients that wants to apply for loans Social media marketing posting flyers introducing the company and what the company can offer Made an account on jobs platforms to kook for applicants that wants to be a Real Estate Agent DATA ENCODER/PRODUCT LISTER (REMOTE) IDEAL DRAPE MAKERS Oct 23, 2017-Mar 4, 2018 Download images create folder send it for enlarge and logo. Create products on big commerce. Convert pdf files to excel sheet Get the product information Loan Documentation TASK US Apr 4, 2016-Oct 5, 2016 Encode and check bank statement for those who were applying for loan CUSTOMER CARE ASSOCIATE Xerox Jan 2014-Jun 2014 Handled inbound accounts from dental members and providers. Check their benefit/for verification CUSTOMER SERVICE PROVIDER Convergys Nov 2011-Oct 2012 Handled inbound account from cable subscriber Handles billing statement (adjustments, credits) Add/Change their plan or channels TECHNICAL SUPPORT REPRESENTATIVE Teletech Jul 2010-Nov 2011 Handled inbound account from internet subscriber Troubleshoot internet connections (email, explain why their connections are slow) COLLECTION AGENT Teletech Apr 2008-Sept 2009 Handled inbound/outbound account Process payment over the phone Set up payment arrangement for credit card/mortgage and car loan Recruitment Assistant Barber Smith bell Manning Agency May 2007 – Jun 2008 Scheduling and Interview Contacting potential candidates Develops, facilitates and implements all phases of the recruitment process. Collaborates with the Crewing staff and/or other human Resource staff during the offer process, identifying and recommending salary ranges, start dates and other pertinent details. Facilitates candidates' exams • Performs other duties as assigned. EDUCATION DE LA SALLE UNIVERSITY – DASMARINAS CAVITE BSBA IN OFFICE MANAGEMENT - REFERENCES Upon Request