Princess Pepsi Oliveros

Princess Pepsi Oliveros Virtual Assistant Efficient and highly-motivated individual, with grace in handling difficult situations through resourcefulness and adaptability. -- WORK EXPERIENCE SKILLS Financial Analyst ePerformax Contact Centers & BPO 05/2019 – 11/2019 Ilaya, Pontevedra, Philippines Roxas City, Philippines Achievements/Tasks Take phone calls and answer customers’ inquiries regarding their PayPal account. Assist customers in setting up their PayPal account and guiding them in transferring the money to their bank/card or sending it to a different person. Create a case or open a dispute in their PayPal account if customers are not satisfied with the services/products that they received. I am able to handle sensitive information with uncompromising integrity and confidentiality. I am highly organized, hard-working and selfmotivated. I always strive to exceed expectations with service that is second to none. I am open to constructive criticism and a fast learner. I am tech-savvy and familiar with Microsoft Office and WordPress. ACHIEVEMENTS Technical Support Representative iQor 01/2018 – 04/2019 Iloilo City, Philippines Achievements/Tasks Respond to chat inquiries, and provide excellent service to customers Listen attentively to customers inquiries to ensure customer satisfaction and retention Top 4 Agent for the month of May 2018 (iQor, BRS eChat) Top Performer Agent from April to September, 2018 (iQor, BRS eChat) Top 6 Agent for the month of July 2019 (PayPal) Troubleshoot technical issues that the customer is experiencing to avoid escalation of the issue. LANGUAGES Identify the needs of the customers by asking probing questions and up-sell products or services based on their needs. English Tagalog Full Professional Proficiency Native or Bilingual Proficiency EDUCATION Bachelor of Science in Secondary Education major in English Capiz State University 06/2013 – 03/2017