Princess Pepsi Oliveros

Freelance SEO Specialist & Copywriter Ilaya Pontevedra Capiz,-- EXPERIENCE SKILLS Princess Pepsi Oliveros The Great Wine Experience​, ​Copenhagen, Denmar​k — ​ Part-Time Social Media Manager & SEO Writer January 2020 - Present ● ● ● ● ● ● Develop, implement and manage social media strategy Manage and oversee social media content (Facebook, Instagram, Pinterest, Youtube Channel & Wix Blog) Use social media marketing tools such as SEMrush and Tailwind Monitor SEO and user engagement and suggest content optimization Conduct competitor analysis Write SEO rich descriptions and blog posts N1 Brands, M ​ iami, FL​ — ​Amazon VA & Copywriter November 2019 - August 2020 ● Answer customers concerns through email ● Monitor customer reviews ● Create and optimize product listing (Title, Bullet Points/Features, Product Descriptions etc.) ● Upload products on Amazon through Amazon Seller Central ● Research top selling products on Amazon ● Perform ad hoc task ● processing ● ● Creative writing ● Content writing ● Competitive Analysis ● Copywriting ● Email Management ● Lead Generation ● Market Research ● Proofreading ● Social Media Management ● SEO ● MS Office ● Google Spreadsheet ● Data Entry AWARDS ● May 2019 - November 2019 ● ● Offer advice and assistance to customers by paying attention to their needs and wants Consult outside parties to resolve discrepancies and create Creative problem solving ePerformax Contact Center & BPO, R ​ oxas City, Capiz — Customer Care Specialist ● Credit card ● Top 4 Agent for the month of May 2018 Top Performer Agent from April to September 2018 Top 6 Agent for the month of July 2019 effective solutions ● Provide excellent customer support to LANGUAGES customers in a fast-paced environment ● Respond to customer requests for products, services, and information Hiligaynon, Tagalog, English iQor, ​Mandurriao, Iloilo​ — ​ Sales & T ​ echnical Support Representative January 2018 - April 2019 ● Submit service tickets for equipment maintenance requests ● Document all transactions and support interactions in the system for future reference ● Identify potential sales opportunities in the course of delivery of support services ● Offer additional products/services ● Explain technical information in clear terms to non-technical individuals to promote better understanding ● Patiently walk individuals through basic troubleshooting tasks EDUCATION Capiz State University, ​Pontevedra, Capiz — B ​ achelor of Science in Secondary Education Major in English June 2013 - March 2017