Princess May Zabala

Princess May Zabala - •-• https://www.linkedin.com/in/princess-may-zabala-46ab3a246 OBJECTIVE To provide outstanding remote support by leveraging my extensive administrative expertise and proficiency in virtual tools, ensuring seamless and efficient assistance that drives client success and satisfaction CORE COMPETENCIES ●​ Communication & Active Listening ●​ Customer Service & Client Relations ●​ Time Management & Organization ●​ Attention to Detail ●​ Online Tools/Platforms Proficiency ●​ Problem Solving & Critical Thinking ●​ Adaptability & Flexibility TOOLS PROFICIENCY​ Office and Productivity Communication & Collaboration CRM & Support Platforms Social Media & Marketing ●​ Google Workspace ●​ Zoom ●​ Zendesk ●​ Hootsuite ●​ Trello ●​ Google Meet ●​ HouseCall Pro ●​ Canva ●​ Asana ●​ Slack ●​ Monday.com ●​ MailChimp ●​ Coda ●​ Skype ●​ Ring Central ​ EXPERIENCE Global Agility Solutions Baguio City Data Entry Specialist January 2020 - October 2021 ●​ ●​ ●​ Enter large volumes of data into the system while following the provided guidelines Ensure consistency and accuracy of data by reviewing entries for errors and making necessary corrections for the team Maintain accuracy and surpass the daily quota Princess May Zabala - •-• https://www.linkedin.com/in/princess-may-zabala-46ab3a246 Freelance (Self-employed) Remote General Virtual Assistant December 2021 - January 2024 ●​ ●​ Provide administrative, technical, and creative support to individuals and businesses remotely Assist with social media management, data entry, research, task coordination, travel planning, and event organization FullSuite Baguio City Business Operations Analyst February 2024 - February 2025 ●​ ●​ ●​ Analyze customer feedback, service metrics, and operational data to identify opportunities for process improvement Implement solutions that improve customer enablement, enhance training programs, and facilitate seamless interactions across multiple touchpoints Process customer tickets through email EDUCATION Tabuk City National High School Senior High School Humanities and Social Sciences-