Princess Mae Tallo

PRINCESS MAE TALLO Cebu, Philippines | - |-| https://www.linkedin.com/in/princessmaetallo1997/ Experienced project manager with background in onboarding, implementation, customer success and account management. Proven track record of leading cross-functional teams to deliver projects on time and within budget. Skilled in developing and implementing project plans, managing client relationships, and ensuring client satisfaction. Proficient in strategic planning, effective problem-solving, and spearheading continuous improvement initiatives. AREAS OF EXPERTISE ●​ Project Planning and Execution ●​ Account & Customer Success Management ●​ Onboarding, Training, Demo ●​ Client Onboarding ●​ Customer Retention ●​ Problem-Solving ​ KEY ACHIEVEMENTS Established Project Management Team: Pioneering member involved in creating the project management team from the ground up. Developed and implemented foundational processes, best practices, and workflows that have become the standard for the team, significantly improving project efficiency and effectiveness. Process Streamlining and Client Satisfaction: Led efforts to streamline and implement efficient processes for the team, resulting in increased client satisfaction, a significant reduction in reported issues, and minimized client churn. PROFESSIONAL EXPERIENCE 1800ACCOUNTANT​ ​ ​ ​ ​ ​ ​ ​ ​ New York 1-800Accountant is a nationwide virtual accounting firm that blends technology with personalized, year-round support from experienced professionals to simplify accounting and tax services. Onboarding Advisor - Project Based (Contract)​ ​ ​ ​ ​ ​ 2024 - Present ●​ Led onboarding for Advisory clients, delivering tailored training and support that drove a 25% boost in engagement within the first 30 days. ●​ Improved onboarding workflows and milestone tracking in Salesforce, ensuring smooth handoffs and fast resolution of client issues. ●​ Identified common client challenges and shared trends with the product team to drive platform improvements. ●​ Managed multiple client accounts simultaneously, consistently meeting onboarding KPIs and ensuring a positive start to the customer journey. ●​ Provided platform training and basic technical support, creating helpful materials to guide clients in maximizing platform value. ER TECH PROS​ ​ ​ ​ ​ ​ ​ ​ ​ Cebu, Philippines ER Tech Pros is a California-based IT company that offers extensive IT, cloud, cybersecurity, and compliance services to organizations looking for innovative ways to grow. Project Manager - Full Time​​ ​ ​ ​ ​ ​ ​ ​ 2023 - 2024 ●​ Pioneering team member. One of the key people to build the project management processes. ●​ Managed end-to-end implementation of cloud and IT management for clients, resulting in a 20% increase in client satisfaction ratings. ●​ Oversaw the development and implementation of new project management processes, resulting in a 30% increase in project efficiency and a 10% decrease in overall project costs. PRINCESS MAE TALLO Cebu, Philippines | - |-| https://www.linkedin.com/in/princessmaetallo1997/ ●​ Collaborated with key stakeholders to identify and address client pain points, leading to a 20% improvement in client satisfaction ratings across all projects. ●​ Managed a team of cloud engineers and helpdesk teams to ensure timely delivery of all client projects, resulting in a 15% increase in on-time project completion. CASPIO​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Makati, Philippines Caspio is a SaaS company which offers Low code, No code software or application development to its clients worldwide. Users can build custom business applications without coding. Customer Success Manager - Full Time​ ​ ​ ​ ​ ​ ​ 2021 - 2023 ●​ Oversaw a diverse portfolio of 250-300 clients, providing strategic guidance and support as the primary point of contact, resulting in a 90% client retention rate. ●​ Implemented proactive outreach initiatives to address customer concerns, leading to a 25% reduction in support tickets and an improvement in response time by 40%. ●​ Spearheaded successful customer re-engagement campaigns for at-risk clients, resulting in a 15% increase in client satisfaction levels. ●​ Executed quarterly business reviews with key accounts, resulting in a 15% increase in upsell opportunities and a 20% increase in overall account revenue. MEDITAB SOFTWARE INC. / MEDSPECIALIZED INC. ​​ ​ Cebu, Philippines ​ Meditab Inc. offers a vast healthcare software within the U.S which includes modules in practice management, dental, allergy, fertility as well as patient database and patient scheduler. Account Manager - Full Time​ ​ ​ ​ ​ ​ ​ ​ 2017 - 2021 ●​ Established and cultivated relationships with key clients through consistent communication channels, resulting in a 15% increase in client retention rates. ●​ Actively handle upgrades and upsells of value-added services to generate more revenue to the company. ●​ Conducts demo and training of add-on applications to customer and new employees. EDUCATION UNIVERSITY OF CEBU Master of Business Administration​ ​ ​ ​ ​ ​ ​ ​ - UNIVERSITY OF CEBU Master of Business Administration​ ​ ​ ​ ​ ​ ​ ​ - ADDITIONAL TECHNICAL SKILLS: MS Office, Google Docs Editor Suite, Hubspot, Clickup, Trello, Airtable, Connectwise CERTIFICATIONS: Project Management Certification by Google, https://www.coursera.org/account/accomplishments/certificate/NDZPGFFB48EN https://www.coursera.org/account/accomplishments/certificate/C9PLTZUE2SD5