Princess Mae Daugdaug

PRINCESS MAE DAUGDAUG, CHRA Certified Human Resource Associate HR Supervisor PROFILE A young professional who obtained Bachelor’s Degree in Business Administration, majoring in Human Resource Management from the University of Mindanao, Bolton Campus and a Certified Human Resource Associate of the Philippines. Throughout my education, I’ve become equipped with the necessary knowledge that come with the position including manpower recruitment, workforce organization, personnel training and compensation as well as onboarding of new hires and performance appraisal. On the other hand, I was always chosen as President of the program, OJT Students, classes and organization. I wish to ingest this leadership skill I have at the same time I want to develop this attainment and explore the things that I haven’t tried yet. CONTACT Email Address:-WEBSITE AND SOCIAL LINK Onlinejobs.ph: www.onlinejobs.ph/jobseeker s/info/476301 LinkedIn: www.linkedin.com/in/princess-daugdaug- CERTIFICATIONS: Certified Human Resource Associate of the Philippines Civil Service Passer 2023 EDUCATION University of Mindanao Davao City Bachelor of Science in Business Administration Major in Human Resource Management June-  Junior People Management Association on of the Philippines President College Chapter 2018  HR OJT President 2019  HR Classes President  Training and Development President  Thesis: Leadership Styles of Managers and Company Performance Among Selective Cooperatives in Panabo City University of Mindanao Main Campus Davao City-  Bachelor of Science in Social Works San Vicente National High School-     CAT Leadership and Service Award CAT Company Commander Girl Scout of the Year YES-O Secretary WORK EXPERIENCE New U Therapy Center and Family Services Human Resources Admin Assistant Human Resources Supervisor Full-time: June1, 2021- Present                             Creates HR policies and guidelines in the Center; Ensures all full-time employees submit their health benefits enrollment packages on time; Supervising HR admin assistants; Works with Gusto to ensure employee’s semi-monthly premiums are updated; Process US and PH Payroll; Process dismissal payroll; Submit worker’s compensation in the system; Checking and reviewing timesheets and therapy notes; Answers employee requests and questions; Assists with new employee background checks; Reconciles benefits statements; Conducts audits of HR programs and recommends corrective action; Processing of terminations; Assists with the performance review process; Assists with recruitment, job posting, hiring; Provides onboarding to new employees; Interviews new applicants at the first stage of the interview process; Performs clerical functions, including making photocopies and faxing documents; Files and maintains employee records; Coordinates credentialing process with the admin director and billing department; Ensures Clinician Credentialing list is up to date at all times and coordinates credentialing with Clinical, Admin, and Billing Departments; Monitors all credentialing documents, such as professional licenses and malpractice insurances, to ensure they are current and never lapse; Enters all employee information into Gusto including uploading of HR documents; Ensures tracking of initial probationary period with key dates for 30, 60, and 90 days from initial hire date change of status to full time; Updates Google calendar with all employees’ birthdays; Verifying and submitting of semimonthly payroll and uploading of applicable reports; Works directly with Gusto for any benefits or other updates required; Report weekly to the CEO, Head of Division 1 and Admissions Director. DATA5 IT Part-time Project based Admin Assistant April 2021- July 2021      Collate and distribute mail. Answers emails and inquiries Sending emails Researching and inputting data to excel Create and maintain filing systems SPLACE VA Appointment Setter September 29, 2020- May 31, 2021  Overcome objections with a persuasive approach, deflecting concerns and highlighting benefits.  Cold calling leads from the United States.  Contributed to Sales Success, supporting field operations with appointment setting and document processing.  Strengthened customer relations by offering advice  Connected with callers using both pre-written scripts and excellent communication skills.  Called Current and prospective customers to set up appointments for outside representatives.  Coordinated master calendar, including scheduling appointments, meetings and events for staff. CNM BPO Solutions Customer Service Representative March 23, 2019- September 11, 2020  Communicated with customers regarding their orders requirements and addressed and resolved customer issues.  Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.  Instigated all options to remedy customer issues and offered replacement items before offering refunds in order to maintain revenue.  Order Placing with Largest merchants in US, Australia and Canada  Provides good customer service with merchants and customers. IQOR DAVAO (Seasonal Account) October 22, 2018- Feb 11, 2019  Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.  Achieved accurate delivery times and goals for order fill rates by assessing customer requirements.  Enhanced Service Delivery by recommending changes to procedures and products in response to customer feedback.  Provided Excellent Customer service by continually searching for deals and best prices for customers. SKILLS                   Inbound and outbound calling Onboarding Written and Verbal Communication Microsoft Office expertise Call Organizational strengths Interpersonal Skill Computer Literate Accurate Typing Skill Multi-Task Management Listening Collaboration Customer Service Human Resource Management Skills Payroll HR Relation Employee Engagement Organizational skills Ability to work under less supervision Recruitment and Selection TRAININGS AND SEMINAR Junior People Management Association of the Philippines Convention The Ritz Hotel Davao City October 2017 “THE CHALLENGE OF CHANGE” Mergrande Ocean Resort Toril Davao City August 2018 "BREAKING DOWN THE BARRIERS" University of Mindanao Panabo College September 2018 Junior People Management Association of the Philippines Convention Big 8 Corporate Hotel Tagum City October 2018 Strengthening HR Unity through: Camaraderie and Sportsmanship Ateneo de Davao University March 2019 Anti-Sexual and Work Ethics- Value Enhancement University of Mindanao, Bolton Campus July 2019 Empowering Others and Taking Ownership University of Mindanao, Bolton Campus August 2019 Retaining and Developing a Superior Workforce University of Mindanao, Bolton Campus August 2019 Performance Management Seminar Great Learning Academy March 2022 Human Resource Management Seminar Great Learning Academy March 2022 Reference: ****Contact References available upon request.