Princess Jona Jenn Diaz

 Princess Jona Jenn D. Diaz Objective To enhance my capabilities and strengths in my chosen career and gain meaningful experience that would allow my personal, social and intellectual growth. Work Experience SITEL Phil. March 2018 - Present Customer Service Representative | Tier 2 Escalation Agent (Financial Account) •Handling Escalation (Supervisor) Call, a type of call that the agent can’t handle. •Received Incoming calls from our customer who lost their Credit Card and ID’s. •Assisting customers if they want to have a copy of their personal or business credit report. Hinduja Global SolutionsJune 2016 – February 2017 Customer Service Representative (Healthcare Account) •Receive Incoming calls regarding Inquirues of Nurses, patient and Doctor about their insurance. •Assisting Nurses about the expiration of their patients insurance. •Responsible for filling records of their patients •Responsible for doing outgoing call to do a follow up regarding the expiration of their insurance St. Luke's Medical Center - Global CityMarch 2014 – April 2016 Administrative Assistant I (Endoscopy Unit) •Receive Incoming and Outgoing calls of patients regarding their inquiries about the procedure. (Endoscopy Procedure) •Schedule and coordinate appointments of doctors and patients. •Responsible for filling of records of patients •Greeted patients and determined to whom and when they could speak with specific individuals •Typed documents such as policy, drafts, memos , emails and prepared reports weekly. •Responsible for the payments of patients for the Hospital Bill and Doctors Professional Fee. Educational Attainment TertiaryOur Lady of Fatima University - Antipolo 2008 - 2011 Bachelor of Science in Nursing Secondary Baras National High School 2004 - 2008 Primary Saint John Hill Academy 1998 - 2004 Skills Time Management Specialist Web and tech savvy, require little to no training Professional phone and Email etiquette Fast learner Expert in Microsoft Office Personal Information Date of Birth August 23 1991 (28 years old) GenderFemale Place of Birth Morong, Rizal Civil StatusMarried Height165 cm Weight61 kgs Character References Sarah Jane Calanao Coach/Team Leader – SITEL PH - Jessa Palapar OM (Operations Manager) – SITEL PH - Christopher Lloyd Jamola Line Trainer – Hinduja Global Solutions - Annaliza Vicente, R.N. Section Manager, St. Luke's Medical Center - Global City IDLD/LDTC - -