Princess Jenny Intia Estacion

 I have over a decade of experience across merchandising, retail, customer service, technical support, and quality assurance. I Started working in 2013 then I transitioned to BPO industry in 2018, quickly advancing from support roles to quality team. I've handled multiple channels like; voice, email and chat departments.

I feel so valued every time that my managers/supervisors asked me to help with the newbies know the basic and foundations of the account. They are relying mostly on my skill sets (Problem-solving, Critical thinking, Network and Devices Troubleshooting, Order Management, Attention to Detail, Quality Assurance, Customer-Centric Mindset) and my curiosity when it comes to handling things and how to resolve it. Sometimes, I help them create SOP’s and provide FAQ through an agent’s perspective, do flyby coaching when support is on leave.