Princess Jeiem Marquez

Princess Jeiem Marquez Valenzuela, Philippines | Home: - | Mobile: - | Email:- Professional Summary Highly organized, thinks outside the box, customer service and detail oriented Virtual Assistant with more than one year experience providing thorough and organized support to clients. Education Bachelor of Arts in Communication Arts (Graduated March, 2004) Philippine Women’s University – Taft Avenue, Manila, Philippines Bachelor of Laws (Undergraduate) San Beda College Manila – Mendiola, Manila, Philippines - 2007 Skills • Microsoft applications • Proficient in Google Applications - Sheets and Docs • Strong Research and Social Media Skills • Ability to work in a team • Excellent Communication skills - verbal and written • Excellent planner and coordinator • Works well under pressure • Pleasant demeanor • Appointment setting • Social media knowledge • Needs minimal to no supervision and can work and decide independently when the need arise • Certified Computer Office Assistant • Professional phone etiquette • Excellent communication skills • Database management • Articulate and well-spoken • Customer service-oriented • Accurate and detailed Personal and Contact Information Date of Birth: August 25, 1982 Address: 43 APT F T. Concepcion, Marulas, Valenzuela City, 1440 Skype ID: impricey25 Work History Researcher Vanity Org – https://www.thesleepkid.com • • • • I work with one of their clients who has an accounting firm. I handled creating rules for entries of invoices uploaded to the system. I handled updating payroll queues every month. I handled updates on queues for monthly and quarterly tax updates and submission. Virtual Assistant Virtual Staff Finder • • • • • • • July 2017 – August 2018 I manage a team of seven (15) trainers. I create/edit modules for training. Create and manage a database for all trainings. Create and update Pivot table report. Analyze data to assist in updating and improving training. Create and update details in a contract for admins. Create and update process. Regular working hours Online English Teacher Acadsoc – Shenzhen, China • • • • September 2018 – November 2018 I work with one of their clients who has an accounting firm. I handled creating rules for entries of invoices uploaded to the system. I handled updating payroll queues every month. I handled updates on queues for monthly and quarterly tax updates and submission. Training Manager Acadsoc – Shenzhen, China • • • • • • • • October 2018 – Present February 2016 – July 2017 I teach English to a variety of levels, from Level 0 to Intermediate or Business Level Students. I edit and create tests for different levels of materials for students. Performed initial student assessment and recommend structure of learning and material to be used. Worked directly with Writing Department to achieve standardized examinations for all materials used in class. Educated students in the basics of English grammar and conversational speaking. Improved instruction methods by using a variety of assessment tools and strategies. Regular Working hours Virtual Assistant Ideas Unlimited LLC – Rosemount, Minnesota • • • • • • • I handle offsite administrative tasks like email response, make and accept calls for follow up and scheduling, build a database of information for the client, look for sources that can help the needs of the clients (recruiting, data base for information mining, etc.). Worked directly with clients. Maintained computer and physical filing systems. Recruited and hired qualified candidates for vacant and new positions. Created reports and presentations. Handled all incoming business and client requests for information. Graveyard Shift Online English Teacher 51Talk – China • • • • • July 2015 – February 2018 February 2015 – August 2015 I teach English to a variety of levels, from Level 0 to Intermediate or Business Level Students. Performed initial student assessment and recommend structure of learning and material to be used. Educated students in the basics of English grammar and conversational speaking. Improved instruction methods by using a variety of assessment tools and strategies. Regular working hours Quality Assurance Analyst January 2010 – August 2014 Etelecare (Acquired by Convergys) – Mandaluyong City, Philippines • • • • • I monitor calls and make sure that all agents are calibrated and follow the policies and procedures set by the client. I works closely with Team Managers to ensure that the behavior that they have set for their agents are worked on and is showing in all their calls. I work closely with clients to ensure that the business and personnel side of the business are aligned in terms of goals and outcome. I set and facilitate activities for agents to help them improve on how they provide service to customers and also how they can work on their sales numbers. Graveyard Shift Level 2 Technical Support October 2009 – December 2009 Etelecare (Acquired by Convergys) – Mandaluyong City, Philippines • • I handled calls and assisted customers with regard to their accounting software. Graveyard shift Technical Support Specialist Sykes Asia - Makati City, Philippines • • • • • • • • I was part of a technical account that assists customers with their internet connection concerns, set up emails and set up wireless connections. Gathered and verified all required customer information for tracking purposes. Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback. Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Graveyard shift Junior New Accounts Teller Banco De Oro, Philippines – MOA • • • • • • December 2007 – May 2008 I handled multiple currency transactions such as deposits, withdrawals, foreign exchange, encashment, loading of cash in automated teller machine for individual clients as well as corporations. Organized, stocked and maintained the teller window area. Regular hours Customer Care Representative Convergys Philippines • • • 2008 May 2006 – August 2006 Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Defused volatile customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log. Graveyard shift Accounts Specialist Qinteraction Philippines – Makati City • • • • February 2004 – May 2006 I was handled irate calls with regard to recurring charges that they have. I answers emails of customers through net address of the online company, approves profiles and photos of members. I handle shipping details and collections for a freight company. Graveyard shift