PRINCESS ESSIEN
CUSTOMER SUPPORT REPRESENTATIVE
-
lagos nigeria
PROFILE INFO
I am a dedicated Customer Support Representative with over 2 years of experience delivering exceptional customer
service. I specialize in handling customer inquiries, resolving complaints efficiently, and providing clear, empathetic
communication across multiple channels. I consistently resolve up to 95% of inquiries on first contact while maintaining
high customer satisfaction through prompt, reliable, and friendly support.
EDUCATION
WORK EXPERIENCE
01/2025 - 08/2025
VSAVVY ACADEMY
Executive Assistant & Customer Support Specialist 2025 - PRESENT
@I&K Medicals
lagos nigeria
General Virtual Assistant
SKILLS
Email & Chat Customer
Support
CRM Management (HubSpot &
Coordinated executive calendars, meetings, and events, improving scheduling
efficiency and ensuring 100% on-time attendance for appointments
Handled client communications, emails, and inquiries on behalf of the principal,
enhancing customer responsiveness and maintaining strong professional
relationships
Arranged complex travel logistics, including flight bookings, accommodations, and
local transport, resulting in seamless business trips with zero missed connections
Maintained accurate contact databases, schedules, and documentation, reducing
scheduling conflicts and communication errors by 30%
other CRM tools)
Order Processing & Tracking
Virtual Assistance
Data Entry & Documentation
Client Communication &
Follow-ups
Critical Thinking
Administrative Support
Complaint Resolution
LANGUAGES
English (Fluent)
German (Basics)
Customer Support & Sales Assistant
@GREY CO
Ogun nigeria
2021 - 2022
Prepared and delivered detailed product quotations to client companies,
improving proposal response time by 30% and securing repeat orders
Coordinated outsourced procurement of goods from third-party
suppliers, ensuring 100% order accuracy and on-time delivery for all client
shipments
Managed daily customer communications via email, resolving inquiries
efficiently and maintaining a 95% customer satisfaction rate
Maintained organized records of quotations, orders, and supplier
communications, reducing documentation errors by 20% and improving
workflow efficiency
