princess m. Eje
Address: 110 Unit F. San Vicente St., Brgy. San Vicente
San Pedro City Laguna 4023
Phone Number: -
Email:-Objective
Competent specialist bringing over 8 years of experience in collections and project management. Adept at reaching account holders by phone, chat and email. Skilled in resolving account issues, negotiating project cost, adjusting bills, providing appropriate payment solutions and correcting discrepancies or short payments to each valued customer.
Experience
Tribute.co
Highlight Reel Specialist (Project Expert) May 2020-Jan 2023
Provided customers with viable options that will help them efficiently get the project and overseer until completed.
Helped customers thru chat/email in getting resolutions for their technical problems with the product.
RMS COLLECT PHILS. An IQOR COMPANY
Collections Specialist / October 2014- October 2020
Worked in an environment focusing on handling manual and automatically dialed inbound/outbound calls.
Processed payments after conducting thorough research and analysis of account.
Mentored new team member on scripts, processes and helped ineffective agents improved their collecting and call handling practices.
Magnum Bee Foods Corporation
Service Crew || July 2012-April 2014
Education
Pamantasan ng Lungsod ng Muntinlupa (A.B in Mass Communications)- Second Year
Contact references
Leonor Pujanes (Former AVP-RMS COLLECT) -
Lorelyn Villapa (Operations Manager- Tribute.co) -
Jonathan Claros (Jr. Recruitment Specialist-247.ai Philippines) -
