Princess Donna G Taganap

PRINCESS TAGANAP PERSONAL PROFILE Bilingual high school graduate (3.8 GPA) with 3+ years of experience in working in a 5-star luxury resort and a proven knowledge of guest loyalty, leadership, interpersonal skills, time management and adaptability. Aiming to leverage my abilities and frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals and grow professionally. SKILLS & QUALIFICATIONS - Great Customer Service - Interpersonal Skills WORK HISTORY Retail Sales Associates FOUR SEASONS RESORT MAUI AT WAILEA JUNE 2018 TO OCTOBER 2019 - Organized - Team Player - Basic understanding of sales principles and customer service - Problem Solving - Knowledge of guest and market dynamics - Attention to Detail - Solid communication, along with telephone etiquette - Bilingual (English/Tagalog) - Ability to multi-task, while being attentive to guests - Be enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service CONTACT INFORMATION Cell: - Email:-Address: 2144 'Aumakua Street, Pearl City, HI 96782 Supervisor / Lead Sales Associates 'ALOHILANI RESORT WAIKIKI BEACH NOVEMBER 2019 TO AUGUST 2020 - Developing customer relationships to maximize repeated customer visits for sales growth - Initiating a customer service strategy, which helps to increase store sales PREVIOUS EDUCATION - Demonstrating the ability to keep a high level of composure during pressured situations, this includes; customer complaints, sales, and holiday seasons Henry Perrine Baldwin High School HONOR GRADUATE, CLASS OF 2018 - Maintained a 3.8 GPA - Magna Cum Laude - Seal of Biliteracy Customer Call Center Representative AMERICAN SAVINGS BANK DECEMBER 2020 TO MAY 2021 - Intake customer inquiries within the client contact center, addressing client questions and/or REFERENCES Madison Pascual, Supervisor- issues in a professional and courteous manner. Researches situations, as necessary, to resolve concerns. - Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate. Kian Maon, Guest Services Manager- Office Support HAWAI’I PACIFIC X-RAY CORPORATION JUNE 2021 TO PRESENT - Handling incoming calls and other communication - Managing filing system. Recording information as needed. - Updating paperwork, maintaining documents, and word processing. Helping organize and maintain office common areas. - Experience as a virtual assistant. Creating, maintaining, and entering information into databases.