PRINCESS SHARLENE MAE DIZON GALMAN
Virtual Assistant | Administrative Support | HR Coordination
San Fernando, Pampanga
PROFESSIONAL SUMMARY
Detail-oriented and highly adaptable Virtual Assistant with 5+ years of experience supporting executives,
coaches, and real estate professionals. Demonstrated ability to increase efficiency, manage operations, and
elevate client satisfaction. Proven track record in project coordination, social media strategy, and business
communication. Skilled in managing administrative workflows, calendar scheduling, CRM systems, and HR
support functions. Passionate about driving results and supporting business growth through strategic
organization and communication.
PROFESSIONAL EXPERIENCE
MedTech SAAS Administrative Support with Digital Marketing – Virtual Assistant
Freelance | Remote | Present
● Managed executive inbox to zero daily by creating templates, digests, and triage systems, ensuring
the CEO only received priority emails.
● Scheduled demos with smart reminders and time-zone rules, improving attendance and reducing
no-shows.
● Built a discovery template that enabled AEs to prepare faster and stay consistent.
● Standardized Intercom replies and escalation processes, ensuring first responses were quick and
reliable.
● Cleaned up HubSpot by removing duplicates and fixing missing fields, improving report accuracy
and handoffs.
● Owned the onboarding checklist in ClickUp, helping new accounts reach “first value” faster and
complete steps more consistently.
● Created targeted lead lists and imported them into the CRM to support sales and marketing
campaigns.
● Conducted keyword research and optimized blog content to improve SEO performance and organic
reach.
● Optimized Instagram through technical enhancements and consistent engagement strategies to grow
audience and visibility.
Real Estate Administrative Support – Virtual Assistant
Freelance | Remote | Jan 2020 – Present
● Managed and optimized over 100+ property listings, improving agent productivity and reducing
listing delays by 35%.
● Handled contract preparation, documentation, and compliance with 100% accuracy and zero delay.
● Oversaw calendar management and stakeholder correspondence, improving appointment flow and
client satisfaction.
Administrative Support for Staff Training Coach – Virtual Assistant
Remote | Jan 2019 – Dec 2021
● Revamped digital filing system, reducing retrieval time by 40% across 200+ documents.
● Coordinated and scheduled over 150 monthly meetings with 98% accuracy.
● Created executive-level reports and presentations that improved training retention by 60%.
Social Media Marketing for Health Coach – Virtual Assistant
Remote | Jan 2019 – Dec 2021
● Managed and grew social media accounts by 150% follower increase within 6 months.
● Created and implemented multimedia content strategies, leading to a 60% spike in engagement.
● Converted inbound messages into leads, increasing client inquiries by 40%.
Content Writing Coach Intern
The Ben Button Academy | Remote | Jan 2021 – Dec 2021
● Trained and mentored 50+ students, improving submission quality by 85%.
● Authored an E-book downloaded over 500 times, contributing to course content value.
● Managed internal communications, resulting in 30% higher student engagement.
● Guided students in content marketing strategies, including SEO optimization and audience-focused
writing to improve online visibility.
Business English Trainer
Freelance | Remote | Jan 2013 – Present
● Conducted 1-on-1 training for 200+ professionals, improving communication confidence by 30%.
● Designed custom modules for HR teams, enhancing onboarding and hiring efficiency by 25%.
● Increased client satisfaction and renewal rates by 20% through strategic lesson delivery.
Event Coordinator
Freelance | Jan 2022 – Dec 2022
● Planned and executed full-scale events, reducing operational expenses by 20%.
● Led a 10-member team for a flagship project, boosting client satisfaction by 15%.
● Coordinated logistics and timelines with 100% on-time project completion.
Volunteer Support Coordinator
Typhoon Relief | Remote | Jan 2022 – Dec 2022
● Recruited 50+ skilled volunteers, increasing engagement by 35%.
● Managed scheduling and logistics using CRM tools, enhancing coordination and team morale by
20%.
KEY SKILLS & COMPETENCIES
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Executive & Administrative Assistance
Project & Calendar Management
CRM Tools (HubSpot, Zoho, Airtable)
Social Media Management & Engagement
Content Development & Strategy
MS Office Suite & Google Workspace
Email & Communication Management
Business English Training & Coaching
HR Coordination & Volunteer Management
Time Management & Multitasking
