EMPLOYMENT HISTORY
HIPAA Reviews Specialist
PRINCESS
DIANNE A.
MARCAIDA
iFive Global Inc - ScanSTAT/DFT Technologies
(August 2019 - Present)
HIPAA REVIEW
SPECIALIST
Chat Support Representative
- I process and release patient medical records for Continuity
of Care, Tranfer of Hospital, Insurance Claims, HEDIS Risk
Adjustmet, etc.
- I identify if the recieved request/authorization is compliant.
- I identify and flag representatives for HIPAA violations.
- I harvest patient records through different clinics' EHR/EMRs.
Conduit Global Inc - Verizon (Jan 2019 - July
2019)
- I handled chat queries for billing ang technical issues.
Healthcare Virtual Assitant
PERSONAL PROFILE
I have with me my experiences in
different fields in the BPO industry,
handling US and UK campaigns.
Currently, I am a HIPAA QA Specialist.
NorthStar Solutions Inc (May 2018 - Dec 2018)
- I consolidate lab results and patient charts needed for the
next day patient's visit.
- I harvest patient records through different clinics' EHR/EMRs.
- I process Prior Authorizations using CoverMyMeds
Customer and Email Support Representative
TaskUs - UberEATS (Sept 2016 - Dec 2016)
SKILLS & ABILITIES
- I handled inbound calls and email queries for billing and nontechnical issues.
- Motivated, well-disciplined individual
- Neat and well-organized
- Independent worker
- Attention to detail
- Cheerful disposition
- Team player
Customer Service Representative
CONTACT INFORMATION
Cell:--0037 C. Lawis Ext. Apt 6 @nd Fl
Brgy. San Luis, Antipolo City
Rizal PH 1870
TechMahindra - Vcustomer - EGL (Nov 2014June2016)
- I handled inbound calls and take customer orders.
EDUCATIONAL HISTORY
Skill Power Institute
TESDA NC II - Commercial Cooking
San Isidro National High School
Secondary Education
INTERESTS AND HOBBIES
- In some special occassions, I hosted wedding reception
programs, debuts and baptism/dedication.
- I love crosstiching.
