Princess Dela Ayim
Email:-Phone: -
LinkedIn: Princess A_yim
Professional Summary
Dedicated and detail-oriented Virtual Assistant with a passion for delivering exceptional support to individuals and
organizations. Proficient in Microsoft Office Suite, customer service, and administrative tasks. Committed to professional
growth, adaptability, and providing top-notch assistance.
Skills
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Microsoft Office Suite (Word, Excel, PowerPoint)
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Customer Service
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Scheduling, Calendar and Email Management
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Data Entry and Record-Keeping
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Research, and Problem-Solving
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Excellent Communication and Interpersonal Skills
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Highly Organized and Detail-Oriented
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Adaptable to Various Technologies and Software Platforms
Education
Female and Male in Tech
Certified Virtual Assistant (2024)
Medix College, ON, Canada
Laboratory Assistant (2018)
College of Health, Kintampo, Ghana
Medical Laboratory Technology (2011)
Work Experience
William Osler Health System, Brampton, Ontario-Canada, 2019- present (Part time)
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Customer Service Representative skills
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Provided exceptional customer service, resolving client inquiries and concerns efficiently.
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Maintained accurate records, updating patient demographics and test results in the database.
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Demonstrated strong problem-solving skills, taking initiative to address patient concerns with empathy.
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Utilized excellent organizational and multi-tasking abilities.
Certifications
• Microsoft Office Specialist: Word, Excel, PowerPoint
• Certified Virtual Assistant, International Virtual Assistants Association
• Customer Service Certification, American Customer Service Association
References
Available upon request
