Princess Cuenca

Personal Info- Princess Cuenca -/07/1989 Summary Education Associate Graduate (Academic Excellence Award) International Advanced Technology Education Center 2006 - 2008 Pasay City Science High School 2006 Kalayaan Elementary School 2002 Strategic Leader with 9 years of extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise. Results focused and proactive planning day to day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Work Experience Operations Manager Associate, Telus Capetown (UBER Merchant), South Africa June 2024 - August 2024 Skills operational management Sales Leadership Critical Thinking Decision Making Client Account Management Data Analytics Business Development Developed and shared best practices across companies to align with objectives and quality standards. Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals Monitored operations to ensure employees follow relevant procedures and work towards defined Key Performance Indicator (KPI) targets Led a diverse team of SME's and team leads fostering a collaborative and high performing environment through effective coaching and mentoring. Organized and chaired daily and weekly team meetings to discuss progress, address concerns and brainstorm solutions for ongoing challenges. Headcount handled 80 HC Operations Manager Associate, Telus International Philippines (UBER), Taguig February 2018 - Present Delivering operational excellence through outstanding team leadership, staff development and targeted process improvements Streamlined operations to consistently deliver on targets Conducting performance reviews, providing constructive feedback and personal development plans for team members (TRIAD coaching sessions) Establishing key performance indicators KPI's to measure operational success and guide strategic decision-making Monitored operations to ensure employees follow relevant procedures and work towards defined Key Performance Indicator (KPI) targets Headcount handled 120. Operations Team Leader (Barclays Bank UK), Intelenet Global Services June 2015 - February 2018 Delivering operational excellence through outstanding team leadership, staff development and targeted process improvements Conducting performance reviews, providing constructive feedback and personal development plans for team members (TRIAD coaching sessions) Motivate and influence team members to foster team work and engagement, maximizing operational output and revenue. Monitored operations to ensure employees follow relevant procedures and work towards defined Key Performance Indicator (KPI) targets Headcount handled 20 Alorica Hotel Reservation Specialist (Caesars Ent.), West Contact Services July 2013 - May 2015 Sales Professional, Stream Global Services April 2010 - June 2013