Princess Chan

PRINCESS J. CHAN Address: City of San Fernando, Pampanga, PH 2000 Contact number: (- Email:-Skype ID: pchan319 JOB OBJECTIVE EXPERIENCE To obtain a position in an organization that will enable me to utilize my skills, talents, and experiences, while also expanding my knowledge and learning Contract VA, RM Remote Work Agency — June 2019 - April 2021 Doing ad hoc tasks as requested by clients including: • Data mining • Data entry • Social media management • Email management • Writing SKILLS Administrative Assistant, L.C. Bascula & General Merchandise — May 2015 - October 2018, April 2011 - February 2014 • Creating monthly/quarterly reports and presentations • Filing and archiving both hard and soft copies of documents • Providing general assistance such as scheduling meetings, making travel arrangements, booking appointments, and greeting clients and visitors • Screening applicants for final interview • Doing ad hoc tasks • Proficient in MS Office, Google Workspace, Canva, Notion, Asana, and other online social media platforms • Fluent in written and spoken English and Filipino • Excellent in human relation skills • Capable of achieving immediate and long-term goals • Able to meet deadlines and maximize working hours • Has proven ability to analyze, plan, manage, and motivate Lead Generation Specialist, Techno Global Infinity Solutions — October 2017 - November 2017 • Cold calling home owners to inquire if they have issues concerning their cavity wall insulations • Data mining home phone numbers from directories available online • Scheduling a specialist to visit the customer’s home should they experience cavity wall insulation problems Data Mining/Data Entry Specialist, Found Pinoy — July 2016 - May 2017 • Scraping data from job posts on Gumtree • Collecting data from other sources such as social media platforms and websites • Updating leads on CRM and Found Pinoy Google Sheets • Updating leads on company platforms Account Specialist - Retention (DISH Network), Concentrix Corporation — December 2014 - April 2015 • Handling account cancellation requests • Assisting Better Business Bureau calls • Negotiating with customers to avoid cancellations • De-escalating calls by assisting customers promptly and efficiently • Handling account reconnections • Still performing all tasks of a technical support representative Technical Support Representative (DISH Network), Concentrix Corporation — March 2014 - November 2014 • Assisting customers in performing basic troubleshooting steps to resolve their concerns • Scheduling technician visits when necessary • Answering account and billing inquiries • Processing necessary account credits and refunds • Building rapport and de-escalating calls by assisting customers promptly and efficiently • Upselling add-on products and packages EDUCATION • BS Psychology, Major in Clinical Psychology — Bataan Peninsula State University, 2007 – 2011 • AB Journalism — University of Santo Tomas, 2006 - 2007