Princess Carmelle Nodado

Skills & Abilities -Experienced with MS Word, Excel, and PowerPoint -Experienced with Google Docs, Google Drive, and Skype -Excellent communication skills both verbal and written -Well-organized, goal-oriented, motivator/follower/leader -Willing to learn and propose thoughts that matter Experience KLT Brands LLC Jonathan Cohen Jan 2017 – April 2020 (HOMEBASED) ACCOUNT MANAGER | All Round Support VA Handled customer support, escalations, marketing and recruitment. The main person who handled the front and back end of Shopify Stores with Customer support and escalations via Gorgias and Zendesk, email, and FB chat, with inbound and outbound calls. Manage FB and IG pages, answer messages and comments. Filter settings. A mix of POD and Dropshipping Account Update Listings/Product Details in Shopify, Upload Products either thru Shopified App or Oberlo or Manual Research new Hot Products from Different Niches, Posting on FB pages Order Management. Contact sellers/suppliers Handled Paypal Cases and Shopfy Disputes from Credit Card Charge-backs. Run FB ads and Scale depending on ROAS results. Run Smart and Google Shopping Ads and manage Merchant Account (Content API or manual) EVERVUE ASIA LTDJune 25, 2014- Dec 30,2016 (HOMEBASED) INTERNATIONAL SALES MANAGER / PH TEAM MANAGER -Manage a team/ makes sure everyone hits their goal -Giving deadlines / Goals to the team -Arrange/Plots schedules for agents -Payroll management, including tabulation of accrued employee benefits -Improve the operational systems, processes and policies in support of - organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Helps/manage CEO’s emails -prepare necessary documents (business letters, PowerPoint presentations) -Answers Escalated Calls/ Supervisor Call -Doing callback for previous candidates to check if they will still be interested -Managing schedule for callbacks or email IBEX GLOBAL PHILIPPINES April 2012 – April 2014 AT&T UVERSE BLUE Billing and Sales Handles inbound calls from subscribers and account holders -Handles payment from existing customers -Handles payment arrangement of past due accounts -Reconnects subscription -Handles cancellation of accounts -Making subscription plan changes -Updating account holder’s information Education •AMA Online Education | Quezon City, PH | Online Education AB Psychology- •DARAGA NATIONAL HIGH SCHOOL •EMS BO. ELEMENTARY SCHOOL Personal data AGE 30 YEARS OLD BIRTHDAYJanuary 8, 1991 BIRTHPLACEDaraga, Albay SEX Female HEIGHT5’7 WEIGHT85Kls CIVIL STATUSSingle I hereby certify that the above information is true and correct to the best of my knowledge. PRINCESS CARMELLE NODADO Applicant