Princess Antoniette

Princess Antoniette Tumulak GENERAL VIRTUAL ASSISTANT https://princessantoniettetumulakyourdedicatedva.my.canva.site/ - PROFESSIONAL SUMMARY I am a dedicated and experienced Virtual Assistant hoping to pencil in any available position. Over the years, I've worked on and off in various tasks with both Freelance and Corporate jobs serving in different areas of each business. I'm well versed in Cold Calling, Appointment Setting, Customer Service, Logo design/posting and a whole lot more. I always take full responsibility and accountability for my work. ACADEMIC BACKGROUND CEBU TECHNOLOGICAL UNIVERSITY (JUNE 2012 - APRIL 2014) AB ENGLISH MAJOR IN APPLIED LINGUISTICS Study of language-related concerns Collaborate with other disciplines such as linguistics, education, psychology and more WORK EXPERIENCE AGENT TRAINER/ LEARNING SPECIALIST FOR AU POWERTOOL BRANDS REAL ESTATE APPOINTMENT SETTER SYKES ASIA INC. RED CARDINAL INVESTMENTS (FEB 2020 - APRIL 2023) (JAN2021 - OCT 2021) Cold call homeowners on a daily basis with a maximum of 250 calls/day and 2 to 3 appointments/day Nurture the qualified leads through Podio, submit to the client for ARV qoute and provide offer to the homeowner Providing accurate prices, product information, redemption offers, account and tools registration En routing and assigning cases to the right department or toagents to resolve ageing cases in the queue. EXECUTIVE SALES ASSISTANT/ TRAINER FOR GPS TRACKER TECHNICAL SUPPORT FOR US TELCO COMPANY UNIVERSAL TECH INC. ALORICA PHILIPPINES INC. (JAN 2016- DEC 2018) (APRIL 2014- APRIL 2015) Generate leads and prepare a list through web We handle Inbound and Outbound calls from research with the assigned specific niche consumers and do basic troubleshooting for cable , B2B Cold calling, Send proposal via email, nurture phone and internet services, tech dispatch, the prospect and schedule an appointment bill/payment arrangement etc. Facilitating and monitoring training development plans for new hires Creating a Project Improvement Plan for agents to excel in their job role APPOINTMENT SETTING OUTBOUND SALES COMPETENCIES REAL ESTATE COLD CALLING LEAD GENERATION CUSTOMER SERVICE SOCIAL MEDIA MANAGEMENT TECHNICAL SUPPORT WEB RESEARCH DATA ENTRY CONTENT CREATION