Princess Ann Lazaro

Princess Ann Padilla Lazaro #30 Agoncillo St. Doña Rosario Subd. Novaliches Q.C. -- PROFILE  Experienced in customer service, assisting customers face to face, via phone call, live chat, or email on their inquiries and complaints.  Cross selling of the products that the company have.  Process of hotel bookings/reservations.  Handling inventories/accountabilities of the store/company. TECHNICAL SKILLS     Proficient in Microsoft Office 2003, 2007 & 2010 (Word, PowerPoint, Excel) Basic knowledge in HTML, CSS, JavaScript etc. Knowledgeable with Windows desktop environment. Knowledgeable in troubleshooting, cabling structure and Networking. OTHER SKILLS    Have good communication skills in both written and oral. Highly organized, efficient in working under pressure. Can work in a team and can work with minimal supervision. EDUCATIONAL BACKGROUND Graduate of Bachelor of Science in Information Technology AMA Computer College Fairview Campus Regalado Avenue, Quezon City 2010 – 2014 Bachelor of Science in Nursing Our Lady of Fatima University Lagro, Quezon City 2009 – 2010 Grace Montessori School of Novaliches Highschool 2005 – 2009 Grace Montessori School of Novaliches Sto. Niño De Novaliches School Elementary 2001 - – 2001 WORK EXPERIENCE: Globe Telecommunication People4people February 3, 2014 – December 15, 2014 Customer Service Representative      Assisting customers with their inquiries. Handling complaints regarding on their billing/charges. Troubleshooting devices/handsets that they have availed. Cross selling of handset and new line application. Change of the lost sim cards to retain their old numbers. Globe Telecommunication December 16,2014 – August 19, 2015 Custodian/Customer Service Representative    Handling stocks of the handsets, sim cards, and pocket Wi-Fi of the store at Globe Trinoma branch. Troubleshooting of devices/handsets. Change of the lost sim cards to retain their old numbers. Smart Communications LBP Service Corporation Customer Management Associate       Assisting customers with their inquiries. Handling complaints regarding on their billing/charges. Troubleshooting devices/handsets that they have availed. Cross selling of handset and new line application. Change of the lost sim cards to retain their old numbers. Processing New lines and Renewal of their accounts. Watsons    July 13, 2016 – January 31, 2017 April 28, 2018 – December 15, 2018 Dispensing of over-the-counter medicines and with prescriptions. Assisting customers with the medicines they need to take. Doing inventory of whole store like medicines and beauty products. Newport World Resorts April 22, 2019 – March 3, 2024 (Formerly known as Resorts World Manila) Travellers International Hotel Group, Inc. Membership Operations - Membership Operation Officer Customer Care Center (Cross trained October 2020 – June 2022)       Assisting New members for sign up, lost card, upgrade, and renewal of the membership card over the counter inside the casino. Handling inquiries and complaints over the counter, via phone call, live chat, or email. Troubleshooting of the equipment’s that we are using for the process. Cross selling of the dining, hotel, and merchandise of Newport World Resorts. Assisting hotel bookings with the partner hotels of Newport World Resorts. LexisNexis portal.