Princess Ada Onoritsebawo

PRINCESS ADA ONORITSEBAWO​ Lagos, Nigeria | LinkedIn: linkedin.com/in/princessadaonoritsebawo Customer Success Manager (Remote) — Customer Service | Operations | Account Management​ Available: Mon–Fri 8:00 am–6:00 pm EST | Available to start: Immediately Professional summary​ Customer-focused operations and administrative professional with 6+ years supporting senior leaders and cross-functional teams. Proven at managing high-volume calls & emails, scheduling appointments, maintaining accurate customer records, and supporting sales and collections processes. Comfortable working remotely across time zones and focused on reducing friction and improving customer outcomes. Key skills ●​ Customer Service & Phone Support · Appointment Scheduling · Payments & Collections Follow-up ●​ CRM & Records Management · Administrative & Sales Operations Support · Customer Communication ●​ Microsoft Office & Google Workspace · Time Management · Attention to Detail · Remote Collaboration Professional experience Administrator / Personal Assistant to the Chief Strategy & Innovation Officer — MTN Nigeria, Lagos​ May 2023 – Oct 2024 ●​ Managed high-volume communications and stakeholder requests, responding to calls and emails and routing inquiries to the right teams. ●​ Coordinated executive calendars and scheduled meetings with internal/external stakeholders across time zones. ●​ Supported onboarding and account setup processes, ensuring new users had access and the required documentation. ●​ Prepared reports, tracked action items and maintained accurate digital records for projects and personnel. ●​ Handled incoming calls and emails, triaged inquiries, and coordinated responses with relevant teams to ensure timely resolution. ●​ Scheduled and confirmed client/caregiver appointments, maintained appointment logs, and followed up to reduce no-shows. ●​ Managed payment follow-ups and liaised with finance to reconcile past-due balances, ensuring accurate records and timely collections. HR Assistant & Administrative Officer — Leaders International School, Yobe State​ Feb 2019 – Nov 2020 ●​ Handled recruitment communications and interview scheduling; maintained personnel records and supported administrative reporting. Data Collector (Field & Reporting) — Action Against Hunger, Yobe​ Mar 2019 – Jun 2019 ●​ Collected and validated field data, prepared weekly reports, and ensured accurate documentation. Education & certifications ●​ B.Sc. Agricultural Education — University of Agriculture, Umudike (2018) — Second Class Upper ●​ Human Resource Management — Digital Exchange Academy (2024) ●​ Project Management Essentials — Coursera (2024) Availability​ Able to work EST hours (Mon–Fri 8:00 am–6:00 pm EST). Open to an immediate start.