PRINCESS ABEGAIL C. GO
Personal Particulars
Mobile Number: -
Email Address: -Address: B3 L3 Yemen St. SMC Central Salawag Dasmariñas Cavite
Age: 27
Birthday: September 24, 1989
Gender: Female
Nationality: Filipino
Education
Practical Nursing
AMA Manila Campus, Sta. Mesa Manila.
March 2008
Secondary
Infant Jesus Colleges of Cavite, Salawag Dasmariñas Cavite
SY-
Elementary
St. Claire College of Caloocan , Camarin Caloocan City
SY -
Holy Child Catholic School, Juan Luna St. Tondo Manila
SY-
Experience
Salmat Services April 2016 - Present
Team Leader
Queensland Motorways Ltd
Salmathub and Salmat Service Desk
Convergys Corporation Philippines December 2014 – January 2016
Team Leader
Microsoft Office Answerdesk
Microsoft Office for Macintosh
Microsoft Windows
Floor Assistant III (RTA/Workforce)
November 2012- December 2014
Real-Time queue monitoring for LOBs within Microsoft.
Daily data generation and reporting from Cognos and Totalview in MS Excel.
Excellent skills in Microsoft Office Excel and Word.
Schedule Adjustments in IEX Total View and Estart.
Technical Support Professional
February 2012 – November 2012
•Microsoft Office Answerdesk
•Microsoft Office for Macintosh
•Microsoft Windows
Stream Global Services
Technical Support Professional
Dell XPS (CSMB)
Dell Corporate Business Group (CBG)
Dell EPPSMB Chat Support
Dell Badge # 510872
Dell Certified Systems Expert (DCSE) Rep # 140772
1st and 2nd line technical support; answering support queries via phone, email, and chat when needed.
Knowledge on Active Directory and domain controllers
Set up, install and troubleshoot PCs and peripherals for users over the phone.
Handles support desk escalation (infrastructure related Priority 1 tickets for a facility and Priority 2 tickets for Workstation related issues).
Maintaining a high degree of customer service for all support queries and adheres to all service management principles.
Create and maintain documentation of procedures, and other documentation needed to provide efficient flow of communication to end users.
Understands, articulates, and implements best practices related to computer troubleshooting. Provides guidance on how other tech support can resolve a customer’s need, and actively participates in all phases of the hardware development life cycle.
Identify customer’s needs not just by resolving issue but recommending products and other Dell services. (Up selling)
September 2008 – January 2012
Trainings and Seminars Attended
Gatekeepers Approach: Troubleshooting 101, How to Effectively Troubleshoot Computers, How to Determine Software and Hardware Issues.
September 2008– December 2015
Windows 7, Cyberone BLDG Eastwood City QC. July 2009
Windows Vista Troubleshooting, Cyberone BLDG Eastwood City QC. Dec 2009
Office for MAC and Office for Windows Product Specific Training March 2012
Convergys Leaders as Coaches , Convergys Technohub December 2015
Team Leader Onboarding, Convergys MDC 100 Eastwood City Libis QC Dec 2015
Outlook.com and Microsoft Windows Product Training January 2015
Skills
Dell Certified Systems Expert (DCSE) Dell Badge# 140772
Possesses strong oral and written communication.
In-depth knowledge and experience in computer hardware and basic software troubleshooting.
Can effectively work under pressure and with less supervision
Assertive, dedicated, dynamic, problem-solver and hardworking
Speaks English and Filipino fluently
December 2008
Character References
Mansueto Villon
Financial Analyst
- -
Angela Kristine Rivera
Team Leader
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Joseph Francis Mortel
Operations Manager
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