Princess

Princess Ijeoma Agudosi Awka, Anambra state, Nigeria | --linkedin.com/in/Princess Ijeoma Amarachukwu @Princess IjeomaAmarachukwu PROFESSIONAL SUMMARY Experienced Virtual Assistant with a demonstrated history of successfully handling administrative duties and optimizing operational workflows. Skilled in utilizing advanced virtual tools to streamline tasks, manage calendars, and prioritize assignments. Proficient in diverse responsibilities such as email correspondence, data entry, and customer support. Possesses effective communication skills and a commitment to maintaining confidentiality while cultivating positive professional connections. AREA OF EXPERTISE ● Customer Service (Email, Phone, and Live chat) ● Email Management ● Cold Calling and Appointment Scheduling ● Google Slide, Sheet, Word, and ● Microsoft Excel, Word, Teams, and Drive ● Slack, Zoom, Calendly, Skype, ● Problem-solving and critical thinking ● Time management and organization ● Excellent verbal and written communication WORK EXPERIENCE Administrative Assistant Sep 2022-Present Kenneth Dike Memorial School . ● I extracted information from registrations, applications, executed agreements, contact information, and action memoranda; I input relevant business data into the department's information system and ensured system data was 100% optimized. ● Participated in team meetings to discuss customer feedback, share best practices, and contribute to process improvements. ● Collaborated with the management team to create and post weekly and monthly reports for the leadership and administrative teams. liaison between all departments to ensure 100% internal communications and reporting practices. ● Developed and maintained administrative processes to achieve organizational objectives and improve accuracy and efficiency TEAM LEAD PRIMARA ● ● ● ● ● ● ● ● MARCH 2014-PRESENT Organizing and scheduling calls between the organization and the organization or charity home to be visited using calendly Visit the host school to discuss their terms and conditions for the program to be held in their location. Accepting and processing orders for PRIMARA Bakehouse. Course Coordinator for Primara Digitals. Director for the Institute of Christian Writing. Onboarding students and following them up on their courses. Assisted customers in making purchasing decisions, providing product information, and handling returns and exchanges. Resolved customer complaints and concerns in a courteous and professional manner, leading to a 40% reduction in escalations. Conducted regular follow-ups to ensure customer satisfaction and gather feedback to improve overall service. EDUCATION ● MSc Statistics, Nigeria December 2021 ● BSc. Industrial Mathematics and Applied Statistics Nigeria ● Postgraduate Diploma in Education (PGDE) National Training Institute, Kaduna CERTIFICATIONS AND AWARDS ● Technical Support Fundamentals Certified by Digital Witch Academy ● Artificial Intelligence - Generative AI ART, CHAT GPT, and AI for Academic papers LANGUAGES English Full Professional Proficiency French (basic)