Princes Langit

PRINCES LANGIT Customer Service Representative Customer-focused professional with experience in delivering exceptional customer service. Skilled in resolving inquiries, handling complaints, and building positive relationships. Excellent communication and CONTACT problem-solving abilities. Seeking a customer service role to utilize my expertise in providing outstanding support and ensuring -- Alulod, Indang Cavite, Phil. customer satisfaction. RELEVANT EXPERIENCE United Healthcare Advocate SKILLS Optum Global Solutions ( August 2022 - June 2023 ) Strong written and verbal communication skills Excellent problem-solving and critical thinking abilities Demonstrated exceptional customer service skills in a fast-paced healthcare environment, addressing inquiries, resolving concerns, and providing accurate information regarding medical services, insurance coverage, and billing inquiries. Proficient in using various software and technology tools Ability to work under pressure and meet deadlines Collaborated with cross-functional teams, including medical professionals, billing and coding specialists, and administrative staff, to address complex customer inquiries and resolve issues promptly. Proficient in data analysis and interpretation Proficient in using Crm tools Utilized knowledge of medical terminology and healthcare processes to assist customers in navigating insurance claims, explaining coverage details, and coordinating appointments with healthcare providers. Data Entry Specialist Citco International ( March 2021 - Dec 2022 ) Demonstrated proficiency in accurate and efficient data entry, entering large volumes of information into databases, spreadsheets, or other digital platforms. Assisted in data migration and system upgrades, ensuring smooth transition and accurate transfer of information. EDUCATION HISTORY Bachelor of Science in Office Administration - Undergraduate ( June 2013 -June 2014 ) Cavite State University - Main Campus Governor Ferrer Memorial National High School (June 2002 - Apr 2011 ) General Trias, Cavite Utilized strong attention to detail to ensure the accuracy and integrity of data, conducting thorough quality checks to identify and correct any errors or discrepancies. Collaborated with cross-functional teams to gather, verify, and input data from multiple sources, ensuring seamless information flow and data consistency. Customer Service Advisor I Concentrix - San Lazaro Site ( Sept 2020 - Jan 2021 ) Alulod Elementary School ( June 2001 - Apr 2006 ) Alulod Indang Cavite Provided exceptional customer service support for an online retail platform, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Assisted customers with order placement, product inquiries, pricing, shipping, and returns, utilizing extensive knowledge of the company's product offerings and policies. Collaborated with internal teams, such as logistics, fulfillment, and product management, to address customer concerns, track orders, and ensure timely delivery. Virtual Assistant Specializes in Recruitment Firm ( Freelance ) Conducted end-to-end recruitment processes, including job profiling, candidate sourcing, resume screening, interviewing, and selection for various positions within the organization. Conducted initial resume screening, evaluating candidates' qualifications, experience, and suitability for specific roles. Character Reference Aldrin Aquino TELUS International - Taguig City - Pauline Gabrielle Aspera Philippine Christian University Silang Cavite - Managed interview scheduling, coordinating availability between candidates and hiring managers, ensuring a smooth and efficient interview process. Maintained accurate and up-to-date candidate records, ensuring compliance with data protection and privacy regulations. Collaborated closely with hiring managers and department heads to understand their staffing needs, align recruitment strategies, and provide regular updates on candidate progress. Customer Service Representative iQOR Philippines ( Feb 2020 - July 2020 ) Managed a portfolio of delinquent customer accounts, contacting customers to collect outstanding payments and resolve overdue balances. Negotiated payment arrangements and repayment plans with customers, taking into consideration their financial situations and repayment capabilities. Utilized collection software and systems to manage accounts, update customer information, and document collection activities accurately.