Princes Angela Borbon

BORBON, PRINCES ANGELA A- |-| Ampid I, San Mateo, Rizal https://www.facebook.com/peurinsesaida192928 WORK EXPERIENCE Customer Service Representative – HCL Technologies Manila (July 2022 – 2026) Managed and processed customer orders with high accuracy Verified order details, delivery information, and timelines Coordinated with suppliers to ensure correct and timely deliveries Maintained detailed records and handled data entry tasks Achieved high customer satisfaction through attention to detail Freelancer Digital Artist (2019 - 2022) Social Media Manager - Borbon’s Cibus Expressar (2020 - 2021) Mathematics Tutor -) Nayong Pilipino Foundation (2026) Handled data entry and scheduling tasks Verified booking details for events and flights Coordinated with clients and organized logistics Assisted in event planning and execution Created graphic designs for public postings (pubmats) to support events and announcements Ensured accuracy and consistency of information in published materials 200-hour internship at Cygnal Travel (2024) Managed bookings and verified travel details Performed data entry for customer information, itineraries, and schedules Ensured accuracy of travel records and client data Assisted in organizing travel documentation and reservations Created graphic designs for public postings (pubmats) to support events and announcements EDUCATION Polytechnic University of the Philippines - Bachelor of Science in Tourism Management (2022 – 2026) Parang High School (PHS) - Science, Technology, Engineering, and Mathematics (STEM) - Senior High School (2020 – 2022) Parang High School (PHS) - Information and Communications Technology (ICT) - Secondary Level (2016 – 2020) ACHIEVEMENTS Work: First agent in our wave to have a 100% customer satisfaction rating First agent to achieve 10 perfect 100% customer satisfaction rating in just 1 day Received an average of 97% customer satisfaction rating Received more than 10 commendations from customers Part of the initial team that planned and executed the event in NPF Part of the initial team that handled the procurement in NPF Recognized as Top Performer in October and November 2024 OTHER SKILLS Familiar with GHS Tech-savvy Fluent in English and Tagalog Typing test: 63 WPM