Princenel S. Bacalso

PRINCENEL S. BACALSO “Nel” Purok Bombil, Brgy. Buenavista Panabo City, Davao del Norte, Philippines-|-Dynamic and results-oriented Cold Calling Specialist with 2 years of comprehensive experience engaging diverse client bases across the legal, beauty and wellness, and solar industries. Adept at strategic lead generation, persuasive communication, and objection handling to optimize conversion rates and enhance client acquisition efforts. Demonstrates exceptional interpersonal skills, adaptability across varied markets, and a consultative sales approach that fosters trust and drives sustainable growth. Committed to delivering superior client interactions while consistently exceeding performance metrics and contributing to organizational success. KEY COMPETENCIES • Excellent in written and verbal communication skills • Excellent relationship building skills • Discrete, accurate handling of confidential information • Excellent customer service • Basic to moderate photograph and video editing skills TECHNICAL SKILLS • Microsoft Office (Word, Excel, Powerpoint) • Google Apps (Docs, Sheets, Classroom, Forms, etc.) • WPS Office • Canva • Legal CRM • Twilio Dialer • Slack • Salesforce • Vicidial • Five9 • Mojo Dialer • Ring Central • Zoho • Convoso EDUCATIONAL BACKGROUND • College (2023 – 2024) Davao del Norte State College New Visayas, Panabo City, Bachelor of Technology and Livelihood Education 2nd year College Undergraduate COMPETENCY TRACK RECORD/EMPLOYMENT HISTORY 1. Appointment Setter (June 2025 – July 2025) Health Pro Ventures – Health Insurance Provider • Appointment Setting 2. Cold Caller (January 2024 – March 2025) Origin Solar USA – Solar Company based in California • Sales Closer • Appointment Setting • Cold Caller 3. Legal Intake Specialist (November 2023 – January 2024) Willens Injury Law Firm – Injury Law firm catering Gaming Addiction and Cancer Financial Assistance • Retrieving Medical Records • Gathers information for the intake process and walks through the signing of the Retainer Agreement Form • Taking outbound and inbound calls • Assures that all information is gathered precisely • Builds rapport to ensure proper communication and meaningful connection with the clients 4. Customer Sales Representative (September 2022 – November 2023) Ideal Image– Ideal Image is a Med spa based from North America • Monitored Inbound and Outbound Calls and respond to assess agent’s demeanor, product knowledge, and conformity to the company’s policies and procedures. • Investigates customer complaints. • Participated and facilitated internal and external calls calibration sessions to ensure alignment on the process. • Provide feedback to operation leaders and managers. • Collaborated with training department to align quality, policies and procedures. • Providing recommendations for the agent and process improvement.