Prince Osei

--Hno 51, Blk A, Wapani-Wa. Full Name: Prince Osei OBJECTIVE Friendly and professional bank operations with 10 years of experience providing excellent customer service, handling customers banking transactions, balancing cash drawers and selling new products and services. Extensive knowledge of all banking products and services. I worked providing banking services, including processing deposits, cash withdrawals and money transfers. Highly qualified and trustworthy, experience working in an individual capacity and a team environment. Knowledgeable and efficient with excellent problem resolution skills. Trustworthy and dependable with a keen focus on ensuring customer satisfaction. Seeking to join a team of professionals dedicated to providing efficient service to customers. WORK EXPERIENCE Wa Sep 2019- Nov 2023 Branch Operations Officer Letshego Ghana Savings and Loans Plc                      Interviewing over 30 clients per month regarding personal and business Loan applications. Assisting with company marketing and sales campaigns to target the most valuable clients. Evaluated credit reports to provide the right products to clients. Collaborated with sales force to achieve corporate goals. Addressed customer service inquiries in a timely and accurate fashion. Answered calls, responded to emails, and spoke with clients face-to-face. Assist in administration of branch utilities and accounts reconciliation. Handled requests from external auditors regarding audit requirements and documentation. Maintained confidentiality of sensitive information related to customer accounts. Performed detailed reviews of loan applications for compliance with regulatory guidelines. Monitored daily cash balances of accounts in order to ensure accuracy of funds. Developed and implemented operational strategies to ensure efficient banking operations. Ensured compliance with bank policies and procedures when evaluating loan requests. Processed loan applications, reviewed credit reports, and made loan decisions. Demonstrated success in overseeing loan applications from start to finish. Negotiated terms on loans including interest rates, fees, repayment schedules. Created effective marketing campaigns targeting potential customers in order to generate business growth. Provided guidance and support to new Loan Officers regarding industry best practices. Met with applicants to obtain information for loan applications and to answer questions about process. Submitted applications to credit analysts for verification and recommendation. Maintained accurate records of all loan files in accordance with company policy. Koforidua Jan 2014 – Aug 2019 Risk and Quality Officer African Finance Business (AFB Ghana Ltd)                    Accra Mar 2012 – Aug 2012 Hvac Technician Gihard Cooling Company      Sunyani Sep 2009 – Aug 2010 Handled customer complaints with empathy and composure. Answered calls, responded to emails, and speak with clients face-to-face. Processed a range of documentation and entered information into databases. Accurately handled large amounts of money on the cash register. Handled requests from external auditors regarding audit requirements and documentation. Maintained confidentiality of sensitive information related to customer accounts. Performed detailed reviews of loan applications for compliance with regulatory guidelines. Monitored daily cash balances of accounts in order to ensure accuracy of funds. Developed and implemented operational strategies to ensure efficient banking operations. Answered customer inquiries involving rates, products and loan application status to provide quality customer service. Ensured compliance with bank policies and procedures when evaluating loan requests. Processed loan applications, reviewed credit reports, and made loan decisions. Demonstrated success in overseeing loan applications from start to finish. Negotiated terms on loans including interest rates, fees, repayment schedules. Created effective marketing campaigns targeting potential customers in order to generate business growth. Provided guidance and support to new Loan Officers regarding industry best practices. Met with applicants to obtain information for loan applications and to answer questions about process. Submitted applications to credit analysts for verification and recommendation. Maintained accurate records of all loan files in accordance with company policy. Coordinating preventative maintenance schedules of newly installed and repaired systems. Installed replacement HVAC systems and brand-new units. Diagnosed and identified issues affecting cooling, heating, and refrigeration systems. Trained in essential power tools and equipment required in HVAC tasks. Cleaned and replaced tubing and filters in cooling and air-recycling systems. National Service- Mechanics Technician Agricultural Engineering Service Department        Directed scheduled and unscheduled equipment repairs and maintenance. Serviced and repaired office equipment at customer locations. Maintained parts of inventory with a high accuracy. Daily Maintenance checks. Mounting and Assembling of Maize Sheller Machines. Servicing of pumps and Installations of Auto Engines. Raising of work order. EDUCATIONAL BACKGROUND Accra Jan 2024 to Present BSc Occupational Health and Safety Management Accra Institute of Technology (AIT) Takoradi Sep 2006 – Sep 2009 HND Mechanical Engineering Takoradi Polytechnic Abetifi – Kwahu May 2002 – Jun 2005 General Science - SSSCE Abetifi Senior High School DESCRIPTION AND ACHIEVEMENTS PROJECT WORK Topic: A project on the design and construction of a modernized split air-conditions using local fiber (wood) as outer casing. SKILLS  Self-driven and can work without direct supervision.  Strong knowledge of repair procedures and tools and can demonstrate their proper application.  Excellent written and verbal communication skills.  computer skills.  Knowledgeable in daily bank operations.  Mobility Assistance  First Aid Training  Meal Preparation         CERTIFICATION & COURSES Foundations: Data, Data, Everywhere- Coursera Certificate The Art of Sales: Mastering the Selling Process-Coursera Certificate Building a Toolkit for Your Sales Process- Coursera Certificate Communication In Groups and Teams- Coursera Certificate Public Speaking and Presentations- Coursera Certificate Dignity in Care- Florence Academy Safe Guarding Children- Florence Academy Fire Safety- Florence Academy REFERENCES  Mr. Stephen Cann Botchway Account Officer Bursar Royal Priesthood School -  Mr. Ernest Yeboah Site Engineer, First Sky Construction Company Ltd. -  Mrs. Ruth Dankwa Branch Operations Supervisor Letshego Ghana Savings and Loans -