Prince Omenyi

EMMANUEL OMENYI Chief Bala Angbazo Close Abbatoir, Jos, Plateau State Nigeria Phone: - Email:- PROFFESSIONAL SUMMARY I am an experienced, highly-motivated, competent, confident individual who possesses the in-depth knowledge and expertise in customer service and sales representation. With more than 4years in experience in similar role, I can be relied upon to deliver everything that I set out to accomplish. SKILLS AND ABILITIES Good Communication (written or Oral), , Relationship Building, Active Listening, Good Tonality, Problem Solving, Sales/Marketing, Good Negotiation/Convincing Ability, Team Collaboration, Resilience, Flexibility, Data Entry, Script/Objection Handling, Virtual Assistance Tools like (Google workspace, Calendly etc). FIELD EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE –303archives Online Thriftstore (LOGISTICS DEPARTMENT): August 2020 – November 2022 • • • • Responded to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payment, exchanges and reforms. Delivered excellent customer service when offering advice in a professional and efficient manner. Promptly attend to customer request to meet and achieve KPI’s (Key Performance Indicator), exceeding target and expectations. Attain highest performance level and quality customer care, both meeting and exceeding requisite KPI’s and target. INSURANCE SUPER MARKET INTERNATIONAL 2022 – 2023 • • • • • • Manage outbound and inbound calls to clients by booking appointments. Build relationship with clients with welcoming calls and answering question on services provided. Ensuring that client is well informed about the goals the company presents regarding company programs and services Meeting and exceeding sales goals I also Handled 300+ calls daily. Familiarized myself with different CRM Tools and Dialers. THE VA GROUP 2023 – 2024 (LEAD GENERATION SPECIALIST) • Manage outbound and inbound calls to clients. • • • • • Delivered Sales Pitches to Customers with the aid of a Script assigned to each agent. Handled 200+ calls daily. Entry, Investigation and Analysis of Client data Gained experience working with US-Based Clients Familiarized myself with different CRM Tools and Dialers. CERTIFICATION ALX VA PROGRAM Certified Virtual Assistant. AUG 2024 – SEPT 2024 COURSERA ONLINE Hons. Investment Risk Management MAY 2024 – JUNE 202 VOLUNTEER AT IMPACT CARE GLOBAL FOUNDATION Pharmaceuticals/Logistics/Project Set-Up Team. AUG 2020 – TILL DATE MICHEAL OKPARA UNIVERSITY OF AGRICULTURE UMUDIKE ABIA STATE B.ENG Agricultural and Bio-resources Engineering. SEPT 2017- OCT 2023 BLUE OCEAN ACADEMY PORT-HARCOURT Diploma Human Resource Management 2016 – 2017 ST. PAULS ACADEMY JOS, NIGERIA Senior Secondary School Education SEPT 2009- JULY 2015 ACHIEVEMENTS • • • • • • Recognized as the top representative/salesman in 7 out of 12 months of the company, and landed in the top 5 every month. Achieved great planning, organizing and monitoring the engagement level of our social media pages and conducted excellent SEO. Frequently commended for quick-thinking, resourcefulness and problem solving abilities. Planned the time table schedule of business, personal and weekend events. Provided numerous techniques to managing daily activities, commitments and deliveries. Excellent job knowledge and achieved positive feedbacks. INTERESTS • • • • SOCIAL INTERACTION. MUSIC LIFESTYLE FASHION • • • NETWORKING. SPORTS ART