Prince Kwamena Koomson

PRINCE KWAMENA KOOMSON P.O.BOX DK 510, Darkuman, Accra 40 George Bush Highway, GA- Contact: - |- EDUCATION Bachelor's Degree in Journalism Ghana Institute of Journalism Graduated: May 2020 SKILLS Customer Relationship Management Team Leadership and Coordination Strong Interpersonal and Verbal Communication Skills Ability to Work Under Pressure Excellent Writing Abilities Proficient in Microsoft Office Suite Time Management and Organization PROFESSIONAL EXPERIENCE Team Lead, Customer Service Personnel Corporate Business Services Ghana Led a team of customer service representatives, overseeing day-to-day operations and ensuring that performance targets were consistently met. Managed client interactions through online portals, fostering strong relationships and ensuring high levels of customer satisfaction. Coordinated team efforts to build and maintain long-term partnerships with clients, driving customer retention and loyalty. Provided coaching and mentorship to team members, improving overall service quality and efficiency. Collaborated with management to develop strategies for enhancing the customer experience and streamlining communication processes. Proctor Fairtrade Outsourcing Monitored virtual test-takers during remote examination sessions, ensuring that all candidates adhered to strict guidelines to maintain examination integrity. Assisted candidates with technical issues and provided clear instructions, maintaining a calm and professional demeanor during high-pressure situations. Delivered reports on examination incidents and communicated effectively with both the candidates and supervisors to resolve any issues that arose during the testing process. Content Labeling Specialist (Remote) Scooper Ghana (Transbyte Technology GH. Limited) Tagged and categorized news content, ensuring accurate and efficient content delivery for customer engagement. Media Ethics Monitor (Remote) Media Foundation for West Africa (June 2020 - May 2021) Monitored radio station broadcasts, ensuring ethical compliance and providing daily reports on program content. Information Service Department Personnel (Hybrid) La Dadekotopon Municipal Assembly (October 2020 - August 2021) Assisted in editing reports and contributed to public education campaigns by simplifying complex messages for a general audience. Online News Reporter (Internship, Remote) Modernghana.com (February 2019 - September 2019) Provided up-to-date news content for an online audience, ensuring engagement and accuracy. Intern Producer - Video Ryde Entertainment Program TV Africa (April 2019 - August 2019) Coordinated with show guests and managed live audience interaction during broadcasts. Reporter (Internship) Peace FM (May 2018 - July 2018) Conducted public interviews on current national issues, engaging with a diverse audience and ensuring clarity in communication. INTERESTS Blogging Reading Playing Video Games LANGUAGES English Asante Twi Ga REFERENCES Mr. John Doku Information Officer, LADMA - Emmanuel Frimpong Editor, GhanaFeed.com - Kwaku Asante Programs Officer, Media Foundation for West Africa (MFWA) - Nasiba Aminu Gariba Supervisor, Scooper Ghana -