Prince Borkey

PRINCE BORKEY - |-LinkedIn Summary A skilled Virtual Assistant and Customer Support professional with 3 years of experience providing exceptional administrative and customer service support. Adept at handling tasks such as scheduling, email management, customer inquiries, and maintaining smooth communication channels. Known for being quick to learn and adapt to new systems, working well under minimal supervision, and managing time effectively to meet deadlines. Proficient in Google Suite, Microsoft Suite, and communication tools such as Discord, Telegram, and TweetDeck. Passionate about creating positive customer experiences and streamlining operations. Skills Technical Skills • • • • • • Google Suite (Docs, Sheets, Gmail, Drive) Microsoft Office Suite (Word, Excel, PowerPoint) TweetDeck, Notion, Trello, Monday.com Communication Tools: Discord, Telegram, Zendesk Social Media Management Tools: TweetDeck, Gleam CRM Tools: Airtable, Zendesk Core Competencies • • • • • • Customer Service and Support Virtual Assistance and Administrative Support Time Management and Organizational Skills Communication and Problem-solving Conflict Resolution Social Media Management and Content Creation Experience Community Manager & Virtual Assistant Toobit (Remote) | September 2024 – Present • Provide comprehensive virtual assistance, including calendar management, email correspondence, and scheduling. • • • Engage and assist the community across platforms like Discord and Telegram, addressing inquiries and ensuring a smooth user experience. Manage daily administrative tasks, supporting the team with reports and organizational needs. Develop and implement content strategies for social media platforms to enhance brand presence. Customer Support Specialist & Virtual Assistant Phemex (Remote) | December 2021 – February 2025 • • • • Provided outstanding customer service, resolving inquiries and concerns via email and live chat. Assisted in managing and maintaining social media channels, responding to user comments, and providing support. Managed internal documentation, organized schedules, and coordinated communications to ensure smooth daily operations. Supported customer service teams in handling complex queries, offering solutions, and improving the customer experience. Lead Community Manager & Virtual Assistant BitVerse (Remote) | May 2024 – November 2024 • • • Offered administrative assistance by managing schedules, handling emails, and coordinating tasks across various platforms. Provided customer support through active engagement, responding promptly to questions on Telegram and Discord. Collaborated with team members to create user-friendly content and manage communications for customer satisfaction. Administrator & Community Moderator Safelaunch (Remote) | August 2021 – January 2024 • • • Supported virtual assistant tasks such as scheduling, email management, and keeping the team organized. Moderated online communities, offering real-time support to community members and resolving issues. Managed communications effectively and facilitated customer interactions through AMAs, contests, and community events. Education Bachelor of Science Kwame Nkrumah University of Science & Technology (KNUST), September 2014 – July 2018 Blockchain Summit (Azubi Africa, Ghana) June 2020 Focus: Cryptocurrencies Achievements • • • • Customer Service Excellence: Consistently provided quick and helpful responses to customer inquiries, leading to improved customer satisfaction scores. Community Engagement: Successfully grew and maintained vibrant online communities on platforms such as Discord and Telegram. Process Improvement: Helped streamline workflows and communication processes, improving operational efficiency. Effective Content Creation: Developed engaging social media content that enhanced customer interaction and brand visibility.