Prince Adjei Frimpong

I am a dedicated and detail-oriented Customer Support and Administrative professional with over three years of experience providing remote support to global clients across SaaS, e-commerce, and professional services industries. My expertise lies in delivering exceptional customer experiences, managing administrative tasks efficiently, and ensuring seamless communication between clients and teams.

In my most recent role as a Customer Support Specialist with Global SaaS Solutions, I maintained a 95% customer satisfaction score by addressing inquiries through live chat and email, troubleshooting technical issues, and guiding over 150 new clients through onboarding and product usage. I have also worked extensively with platforms such as Zendesk, Freshdesk, Asana, and Intercom, giving me a strong foundation in CRM and helpdesk tools.

Prior to that, as a Remote Customer Service Associate for an e-commerce retail group, I managed more than 60 support tickets daily, including order tracking, refunds, and returns. By creating efficient workflows and improving the internal knowledge base, I successfully reduced response times by 30% and was recognized as a "Top Performer" for consistently exceeding key performance indicators.

Additionally, I have strong administrative skills, developed while serving as a Customer Support Assistant for a professional services firm. My responsibilities included client scheduling, invoice preparation, and feedback survey implementation, which improved client retention by 18%. I also coordinated with global remote teams to streamline operations across multiple time zones.

I bring to every role excellent communication, time management, and problem-solving skills. I am comfortable working independently in remote environments, adapting quickly to new technologies, and handling sensitive information with professionalism and discretion. My goal is always to add value by not only solving immediate challenges but also building long-term solutions that enhance efficiency and client satisfaction.

With a background in Procurement and Supply Chain Management (HND from Accra Technical University), I also bring strong organizational and analytical skills that complement my customer service and administrative expertise.

I am currently seeking opportunities as a Virtual Assistant, Administrative Assistant, or Customer Support Specialist where I can leverage my skills to support businesses in achieving their goals. Whether it’s managing customer interactions, organizing executive schedules, handling administrative workflows, or supporting project operations, I am committed to delivering results with professionalism and dedication.