Preye Ogomu

Ogomu Vivian Preye, Customer Service Representative Abuja, Nigeria CUSTOMER SUPPORT | SALESAGENT | OUTBOUND CALLER PROFESSIONAL SUMMARY: Results-driven professional with 2 years of experience in strategic outreach and customer support. Skilled at converting leads into long-term clients and increasing sales. A proactive team player with strong problem-solving abilities, ready to contribute to a high-performing team. WORK EXPERIENCE: ONE INSURANCERemote, US. Customer Service / Customer Support12/2022 – 09/2023 • Responding to customer inquiries and resolving customer issues via chat, email, or other messaging platforms. • Efficiently handled an average of 50 tickets daily in 8-hour shifts. • Achieved an average support response time of 1-3mins • Providing accurate and timely information to customers regarding products, services, or policies. • Assisting customers with troubleshooting technical issues and resolving problems remotely. • Documenting and maintaining records of customer interactions, transactions, comments, and complaints. • Escalating more complex or unresolved issues to senior support staff or relevant departments. • Lead sourcing and generation, as well as booking pitch appointments to sell company offer, B2B. LOUI STUDIORemote, France. Customer Service / Sales Associate11/2023 – 05/2024 • Handled customer calls, emails, chats, or social media messages, providing accurate and helpful information. • Educated customers on company’s services, benefits, and usage, as well as company policies and procedures. • Troubleshot and resolved customer complaints, concerns and technical issues in a fair and timely manner. • Recorded customer interactions, issues and resolutions in a CRM software. • Identified and escalated complex issues to senior support agents, technical teams or management. • Contributed to quality improvement initiatives which included knowledge base updates, refined procedures, accepted practices, process improvement and training programs. • Worked with other departments to resolve customer issues and improve overall customer experience. BOX NIGERIA Lagos, Nigeria. Sales representative 06/2023 – 08/2025 • Generating leads and prospecting for new clients through cold calling, networking, and referrals. • Presenting and explaining policy options to clients and helping them make informed decisions. • Quoting and negotiating premiums and terms with clients. • Processing and completing insurance applications, forms, and documentation accurately and efficiently. • Maintaining client records and updating policy information as required. • Developing and maintaining strong relationships with clients to promote customer loyalty and retention. • Meeting or exceeding sales targets and performance metrics set by the company. • Participating in training programs and professional development activities to enhance sales and product knowledge. EDUCATION: Auchi polytechnic, auchi edo state, Nigeria. Public Administration 2014 - 2018 CERTIFICATIONS: • Customer Relationship Management • Sales and Marketing • Conflict Resolution • Leadership and Effective Communication • Data Science Alt. School Africa SKILLS OVERVIEW: • Customer service • Sales • B2B/B2C • Critical thinking • Microsoft Office • CRM software • Customer Retention • Time Management • Team player • Organizational skills