Preston Brent Amper

My name is Brent and I have 8yrs of combined experience in BPO, Customer Service, Human Resources, Virtual Assistant, and eCommerce. My tasks for these past experiences include customer support via chat, email, and phone both inbound and outbound. I also have experience in appointment setting, data entry, and data extraction. I am very committed to what I do and I always make sure to give 101% at work.

I can provide e-mail, ticket, and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the days of my experience as a Customer Service Agent, I have managed to develop my skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, and calmness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am efficient, goal-driven, passionate, and resourceful, I work best under no to minimal supervision, even under pressure to exceed client expectations at all times. I value communication, collaboration, confidentiality, perseverance, and trust as stepping stones to success. With a great desire to achieve, I am set to become your next best employee.