Preston Brent Amper

I have experience as a virtual assistant answering emails from customers in an E-commerce company using Zendesk while answering messages and comments for the customers through Facebook. I can solve 160-200 tickets a day. Also, I have experience in Customer Service assisting U.S. and Australian customers, my main task is to help the customer to have the best help they need in booking their flights, hotels and car reservations, I also contacting the establishment such as hotel, airlines and car rental's office to assist the customer very well. I was trained at a large Call Center in the Philippines.

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the days of my experience as a Customer Service Agent I have managed to develop my skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy and calmness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

I am a full-time freelancer and can work Australian or U.S. business hours.