Preston Akidiva

P R E S T O N A K I D I VA WORDPRESS TECHNICAL SUPPORT DETAILS PROFILE ADDRESS Experienced WordPress Designer with over seven years of experience creating professional websites across multiple industries. Adept in collaborating with Nairobi Kenya PHONE - EMAIL designers and other team professionals to achieve high goals and deadlines. Experienced in providing technical support to clients. Dedicated to remaining up to date with the latest design trends, while offering ideas and visuals to spark new trends. - EMPLOYMENT HISTORY LINKS LinkedIn GitHub Technical Support, Healthmark Singapore Sep 2022 — Present Web Developer, Marketing Sweet, Adelaide Remote Jul 2021 — Aug 2022 SKILLS Ability to Work in a Team Leadership Your main responsibility will be designing websites using the principles of UI & UX, including: • Designing high-fidelity wire-frames • Technical development of WordPress websites • Front end design of WordPress websites • Graphic design, including icon design, info-graphics, using refined & stylish Communication color theory, typography • Website optimization for mobile & tablet devices Organizational Creativity & Problem Solving Active Listening Patience • Clear, consistent communication with line managers Webmaster & Online Administrator, Ebits Online Nairobi Apr 2018 — Jun 2021 The Webmaster and Online Services Administrator manages our websites and our client’s websites. We need someone who can manage web hosting, make requested changes to websites and provide timely resolution to support issues raised by developers and customers. Web Developer, Afrisol Technologies Nairob HOBBIES Jun 2016 — Mar 2018 Swimming, Reading, Laughing out Loud The role is responsible for designing, coding and modifying web applications, from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. LANGUAGES Web Expert, Ramsa Limited Nairobi Feb 2014 — May 2016 English To provide technical support and consultancy to Ramsa Limited’s customers who may be businesses, Education institutions, governmental organization, non-governmental organizations in Kenya and any other country in Africa. The main role of this job is to scope, deploy, implement solutions, and train customers with the aim of winning new business, and also entails winning repeat business with existing customers. EDUCATION Diploma in IT, Institute of Advanced Technology Nairobi Feb 2012 — Dec 2013 This programme is designed to equip students with theoretical and practical knowledge in the broad and fast changing field of Information Technology. The graduates from the Diploma programme will engage in self-employment or find employment in a wide range of sectors of the economy, including manufacturing, service industry, training institutions, NGOs, and public sector. The graduates from the programme will practice the skill as Applications software developers, network administrators, systems administrators, ICT officers, support technicians among others. BSc. Meteorology with IT, University of Nairobi Nairobi Oct 2007 — Jun 2011 ACHIEVEMENTS Led a team of developers Adelaide Dec 2021 — Aug 2022 Led a team of international developers at Marketing Sweet. Bridged the gap between managers/CRRs and developers. Was always here for them, helping out to solve code and CSS Design issues. Trained clients Nairobi Successfully trained clients on how to use a software provided by the current company I work for, Ebits Online. When I took the role, clients were really having a hard time using the company's email newsletter software. Most were not tech savvy and were having many issues. However, after I took the role we noticed most of them were now accomplishing tasks using it on their own. This was in a big part due to my one on one training sessions I held with them. Resolved customer technical issues Nairobi My current role is basically a technical customer support specialist. I din't know that (when I took the job) 98% of the time would be spent solving problems. I am astounded by my great ability to find solutions. INTERNSHIPS Meteorological Intern, Kenya Meteorological Department Nairobi Jul 2011 — Dec 2011 Observing, collecting, coding and transmitting hourly meteorological data. Analyzing and processing data using various software such as MATLAB, Surfer and FORTRAN.