Presha Mae Palencia

PRESHA MAE S. PALENCIA BIRTH DATE: January 14, 1993 ADDRESS: #57-2A Fr. Selga St., Davao City, Davao Del Sur, Philippines 8000 EMAIL ADDRESS:-CONTACT NO:- WORK EXPERIENCE KAPASERV Inc. CUSTOMER SERVICE REPRESENTATIVE- 3 YEARS • • • Provide prompt, accurate and courteous responses to customers Remain courteous and calm, even during with irate customers. Memorized all 50 states of United States of America, also the spills and possible rebuttals. Gathering customer’s personal and insurance details (car, health and home insurances) and sent leads to insurance companies and have them send the quotes to the customers. • VIRTUAL BUSINESS OPERATOR- 3 YEARS (INCLUDING ONE YEAR AS A TEAM LEADER) • • • • • • • Handled two accounts at the same time. Receiving/sending emails to the financial advisers and managing emails. Entering/updating client’s details to the CRM (XPLAN). Having zoom calls with the financial advisers. Calling insurance providers to follow up or request a quote, renewal statements or any ad-hoc tasks requested by the advisers. Sending third party authorities to insurance providers and make a follow up, when the authority has been validated, we will start to collect client’s information and add to the CRM and send the information to the financial advisers. Uploading files in the CRM. EDUCATION UNIVERSITY OF SOUTHEASTERN PHILIPPINES, OBRERO, DAVAO CITY, PHILIPPINES • BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION • YEAR GRADUATED 2014 SKILLS 1. 2. 3. 4. 5. 6. Customer Service Data Entry Email Support Excel, Word, XPLAN Effective Communication Skills Productive worker with solid work ethic and committed to excellence LEADERSHIP Team leader with proven experience in customer service, email support and data entry.