Medical Virtual Assistant | HIPAA Certified | 7+ Years U.S. Healthcare Experience
- HIPAA-certified with over 7 years of experience in the U.S. healthcare industry
- Specialized in end-to-end Prior Authorization and Insurance Verification
- Proven 90%+ approval rate for Pain Management procedures including:
- Epidural Injections
- SI Joint Injections
- Medial Branch Blocks (MBBs)
- Radiofrequency Ablation (RFA)
- Kyphoplasty
- Spinal Cord Stimulators
- Skilled in verifying benefits, gathering clinical documentation, submitting pre-certs, and following up with payers
- Familiar with U.S. insurance types and policies (Medicare, Medicaid, PPO, HMO)
- Proficient in EMR/EHR platforms including Athena and ModMed
- Experienced in navigating multiple payer portals such as Availity, NaviNet, and other insurance platforms
- Accurately updates and manages patient charts, insurance details, and authorization notes
- Experienced in handling denials including claim and communicating with insurance companies to dispute and appeal rejected authorizations
- Tracks authorization expiration dates and ensures timely renewals and approvals
- Works independently with minimal supervision; highly organized and detail-oriented
- Understands insurance compliance and pre-certification standards to avoid delays and denials
- Supports smooth clinic operations by aligning with scheduling, billing, and provider workflows
- Committed to maintaining patient confidentiality and data security under HIPAA guidelines
- Strong communication skills and responsive in fast-paced remote medical environments
- Dedicated to helping providers reduce administrative workload and ensure timely patient care
If you're looking for a Medical VA who understands the nuances of the U.S. insurance system and can help you stay ahead of prior auth delays, I’d love to connect and support your team.