Prerna Batra

Personal Details NAME: PRERNA BATRA EMAIL ID:-PROFILE SUMMARY • A competent professional with nearly 7 years of experience in Sales, Office Administration, Account servicing, Employee management, Calendar Management, Customer Service and Management, Client ​ Business Relationship Management • Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. ORGANIZATIONAL EXPERIENCE PURPLEBERRY CATERERS as Executive Sales Director and Executive Assistant April’19 t​ ill Present. Role: • Ensuring that standards are consistent. • Responsible for company sales. ​• Managing the first impressions of the company and of its brand. • Serving as Assistant Executive to the Managing Director of the Company taking care of Calendar and Travel management, Accounts, External and Internal Communication, Scheduling and follow ups. • Monitoring the appearance, standards, and performance of staff members. • Maintaining good communication and working relationships with all the clients. • Conducting bi-weekly performance meetings with senior managers. • Implementing company procedures and plans. •​ Dealing with any enquiries and complaints and monitoring customer service. FERNS N PETALS (Gardens) as Assistant Client Servicing Manager August’18 ​till March’19. Role: • Responsible for venue sales for ‘The Ritz’ and ‘The Riviera’ by FNP Gardens, two of their premier wedding banquets. • Assisting Booked Clients with basic Wedding planning Services and venue setup and decor. • Ensuring that standards are consistent. • Managing the first impressions of the company and of its brand. • Maintaining good communication and working relationships with all the clients. • Working closely with General Manager to drive a client focused sales strategy. • Implementing company procedures and plans. FUSION CATERERS as Assistant Manager December’15 t​ ill August’18. Role: • Ensuring that standards are consistent. • Managing the first impressions of the company and of its brand. • Maintaining good communication and working relationships with all the clients. • Working closely with the Managing Director in terms of Company Procedures, Account Management and Supervising operations. • Recruiting, managing, training and developing staff. •​ Continuously reviewing and managing team performance. •• Dealing with any enquiries and complaints and monitoring customer service. AMERICAN EXPRESS a​ s Customer Care Professional July’15 till Dec’15 Role: • Customer Service representative for LMS department (Corporate cards). Cafe’ Platform Nine and Three Quarters a​ s Guest Relations Executive. J​ an’13– Jun’15 Role: • Responsible for handling customer escalations and queries. • Ensuring Customer Satisfaction. •​ Handled tasks such as mentoring the new hires. • Assisting in Promotional Events. • Interim Stock Management and ordering. ACADEMIC DETAILS • Currently pursuing B.A Hons in History and Anthropology -) • A Levels from Cambridge, Mumbai(2011) • 10th from CBSE Board, New Delhi (2009) SKILLS: • Customer Service and Retention. • Office Management • Calendar management • Administration and Back-end operations • Guest Relations and Soft Skills. • Leadership skills and Analytical Thinking. • Communication Skills. (Written and Verbal)