Prenoy Wilson

Prenoy Wilson Change Manager Change Analyst adept at identifying hidden bottlenecks and unforeseen risks in business plans. Leverages extensive organizational knowledge and change management experience to offer exceptional foresight into operations. Known for being organized, dependable, and capable of managing multiple priorities with a positive attitude. Exhibits a strong commitment to team goals and readily takes on additional responsibilities as needed. PROFESSIONAL EXPERIENCE 07/2021 - Present CONTACT-linkedin.com/in/prenoy-wilson33952a97/ - Bengaluru, India, 560043 EDUCATION 2008 - 2012 Bachelor of Technology Electronics & Communication University of Calicut 2008 Higher Secondary Carmel HSS, Thrissur Education 2006 SSLC Carmel HSS, Thrissur Change Manager - Oracle India, Bengaluru Project – Banking IT Infra operations (Oracle PCA, Exalogic, Exadata, ZDLRA, BDA, OEM) Responsible for the management of all operation tasks related to Change Management (from standard to Very high-risk changes) Run internal CAB meetings, reviews, and approve the changes for Core banking IT infrastructures across technology Weekly and monthly service delivery reviews, governance calls with the customer on change KPIs Coordinating working with the respective technology teams and business areas to ensure accurate and timely information is communicated to stakeholders and end users Advance booking of the customer environment for upcoming changes and ensure timely submission of high and very high-risk changes to customer change management for review and approval Plan and publish the scheduling calendar half yearly Review the change outcomes and conduct failed changes reviews with implementers and change owners Assist in Disaster recovery planning and during run live Assist in Incident management process Working with customer and internal operation teams to resolve & restore Incidents 03/2018 - 07/2021 Change Coordinator - Nokia Networks, Chennai Incident Management Project – Optus Telecom managed services operation Coordinate all the changes with end-to-end responsibility such as creating, and ensuring the presence of necessary artifacts and plans required to approve and implement a change Conduct the daily CAB meeting to ensure all the changes are being approved and delivered within the time Review the change outcomes and conduct failed change review meetings with implementers and change owners Assist incident management when there is a necessity Problem Management 11/2017 - 03/2018 Service Delivery RAN NI Engineer - Huawei Technologies, Bengaluru Cloud Technology – OCI, AWS Project – Airtel LTE rollout Performing new site integrations, troubleshooting, and new builds on 2G, 3G, and 4G sites 24/7 Team Support on the basis to ensure smooth functioning of project rollout Coordinating with the field engineer for real-time support EXPERTISE IT Service Management Change Management ITIL processes Disaster Recovery CERTIFICATIONS Oracle Cloud Infrastructure Architect Associate Oracle Cloud Infrastructure Foundations Associate 11/2015 - 10/2017 RAN Engineer - ZTE Telecom, Cochin Project – BSNL 2G, 3G Rollout Commissioning of ZTE ZXG10 iBSC and ZXWR RNC RNC and BSC remote maintenance, troubleshooting, software & hardware fault management Remote BTS/ NodeB integration, software upgradation, configuring TRX 07/2015 - 11/2015 GNOC Engineer - Huawei Technologies, Bengaluru SOFTWARE SKILLS ServiceNow HP Service Manager Jira Confluence MS Office LANGUAGES English Project – Mena Bahrain LTE managed services operation Sound knowledge of LTE, VoIP, and WiMAX network Surveillance and fault management of RAN, Core, and Transmission elements through M2000 and U2000 10/2014 - 07/2015 NSS Engineer - TATA Teleservices, Cochin Project – TATA CDMA Operation and maintenance Operation and Maintenance of ZTE NGN Soft Switch and MGWs (C4 & C5) for NLD/ILD/Wireline Service, Lucent Wireline Switch, CDMA Ericsson MSC, Huawei MSC, and UGMSC along with MGWs of GSM & CDMA Customer complaints management in coordination with all responsible network & Business teams (For mobility & Enterprise segment) Preventive Maintenance and Backup of all MSCs/MGWs Hindi 11/2013 - 10/2014 Malayalam BSS Engineer - ZTE Telecom, Cochin Tamil Project – BSNL 2G, 3G Rollout BTS/ NodeB remote installation and commissioning Resolution of faults, Operation and Maintenance, Troubleshooting of BTS/ NodeB Monitoring and analysis of alarms in the network elements and providing support to Field Engineers for the rectification of the concerned issues Troubleshooting of different problems associated with BTS ZXC10 COURSES 11/2022 – 04/2023: ITIL v4 Oracle, Bengaluru 11/2021 – 12/2022: Oracle Cloud Infrastructure Oracle, Bengaluru 04/2019 – 12/2019: AWS & DevOps Greens Technologies, Chennai 01/2019 – 02/2019: ITIL v3 Nokia, Chennai ACHIEVEMENTS Successfully managed the change management services for Bank IT Infra operations, maintaining an average change success rate of above 97%, ensuring minimum disruptions. Also executed disaster recovery operations multiple times, meeting strict Recovery Time Objectives (RTO) and ensuring minimal downtime and maximum data integrity.