Prency Tanya Tiamzon

 Prency Tanya Alvarez Tiamzon - / -- SCHOLASTIC RECORD Tertiary Level – 1999 - 2003 Philippine School of Business Administration BS in Information Technology Major in Accountancy Katipunan, Quezon City SKILLS Proficient in Microsoft Office (Word, Excel) Excellent interpersonal with constructive coaching skills Excellent time management Ability to use leadership skills to balance quality and quantity WORK EXPERIENCE Outsourcing Wizzrd Product Reasearcher January 2017 – March 2017 •Look for a product where it can be on demand to an online market for people in the United States. •Import Product from Alley Express to the newly develop website of the client. •Edit products that where imported to clients website. Teletech 16f Gateway Tower Araneta Cubao, Quezon City Customer Experience Executive Tier II January 2016 – February 2017 •Handles Customer’s question, complaints and billing inquiries with highest degree of courtesy and professionalism to resolve customer issues with one call resolution. •Probe and discover the needs of the customer and recommend the appropriate service using features and benefits. •Provide customers with positive sales and service experience. Sykes Asia 2F WCC Bldg. Shaw Blvd., Mandaluyong City Inbound Sales Professional – Virgin Media UK June 2014 – March 2015 •Handles Customer’s question, complaints and billing inquiries with highest degree of courtesy and professionalism to resolve customer issues with one call resolution. •Probe and discover the needs of the customer and recommend the appropriate service using features and benefits. •Meet sales quota and service objectives in a fast pace call center environment. •Utilized consultative selling to customers in the United States. •Consult with customers to recommend and sell a variety of products and services to meet the customer needs. •Provide customers with positive sales and service experience. •Provided all information before ending the call IBEX Global Solutions 3F Silver City Bldg., Tiendesitas Fonterra Verde, Ugong, Pasig City Inbound Sales Professional/Subject Matter Expert – AT&T Uverse: July 2012 – May 2014 •Handles Customer’s question, complaints and billing inquiries with highest degree of courtesy and professionalism to resolve customer issues with one call resolution. •Probe and discover the needs of the customer and recommend the appropriate service using features and benefits. •Meet sales quota and service objectives in a fast pace call center environment. •Utilized consultative selling to customers in the United States. •Consult with customers to recommend and sell a variety of products and services to meet the customer needs. •Provide customers with positive sales and service experience. •Provided all information before ending the call ICT Marketing Inc. 2F E-Com Bldg. Barangka Marikina City Customer Service Representative – Virgin U.S: May 2008 – May 2010 •Attends to every call of the customers. •Presents accurate and convincing presentation of the product •Makes sure to give customer satisfaction before ending the call. •Maintain good standing for average handling time. Rustan’s Coffee Phil. (Starbucks) 3F Urban Bldg., Sen. Gil Puyat Ave., Makati City Barista/Coach/Shift Supervisor: May 2004 – May 2008 •Focus on the newly hires progress with their performance. •Teach newly hired trainees how to make coffees. •Make coffee in a standard way. •Makes sure to give customers satisfaction.